| Date | 2025-01-22 |
|---|---|
| Job Title | Customer Service Agent: Ottery, Cape Town |
| Employer | The Talent Room More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Our client in Ottery, Cape Town, has a new opportunity in their Sales department for a Customer Service Agent! This role will report directly to the Shipping Manager.
Requirements:
- In possession of an appropriate tertiary qualification backed by hands-on experience in customer-facing roles. – including capturing sales orders, handling customer feedback, providing weekly updates, and tracking shipment
- Proficiency in export processes, including understanding SAD500, requesting shipping estimates from freight forwarders, placing bookings, and comprehending Incoterms
- Strong problem-solving and solution-generation skills.
- Excellent attention to detail.
- Tenacious in the execution of the client`s vision, values, and strategy.
- High levels of self-motivation and drive to get things done.
- Experience working with customer-related systems.
- Excellent verbal and written communication.
- Analytical skills, integrity, and self-discipline.
- Is an independent self-starter who uses their initiative.
- Is patient and thorough in tracking the progress of orders in the system.
- Has excellent interpersonal skills that enable them to communicate well at all levels.
- Has strong planning and organising skills including the ability to multitask. and work well under pressure.
- Demonstrates strong organisational skills and planning skills and takes accountability.
- Is well-groomed and presentable.
- Proficiency in Microsoft Office, with a strong emphasis on Excel
- Sypro Experience
Responsibilities:
- Receive and process customer orders, consignment stock orders, and manufacturing stock orders in line with standard operating procedures.
- Participate in production planning meetings and track order progress to provide. feedback to customers (internal and external) on loading dates.
- Request quotations from 3x FF service providers for review where necessary.
- Make shipment bookings with the nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections where required.
- Ensure up-to-date, accurate completion of relevant export documentation (annexure A) required to execute the successful shipping and delivery of customer orders.
- Track shipments, liaise with freight forwarders, and update customers weekly on order progress.
- Ensure that confirmation of stock receipt at destination 3PL is received by the client together with all relevant supporting documentation consignment warehouses.
- Process inter-company stock transfers Consignment warehouses.
- Process customer orders for delivery at destination and arrange delivery with 3 PL service providers in the destination country consignment warehouses.
- Ensure deliveries are completed at customer request and regularly follow up till receipt of consigned customer POD all customers.
- Co-ordinate the customer sample process including tracking progress, arranging courier, and providing feedback to the customer.
- Request quotation from 3 FF service providers for new or project cargo.
- Select a cost-effective service provider (with consideration to global reach, ease of doing business, and customer excellence).
- Maintain an updated shipping costs schedule and obtain additional quotations as requested.
- Update and maintain customer profiles and price lists on the system in line with standard operating procedures.
- Correspond with forwarders and others concerning shipping and transportation of cargo, referring and or escalating unusual matters.
- Verify the accuracy of forwarder invoices compared to estimates provided before obtaining authorization.
- Ensure FF service providers send status updates on in-transit shipments (Monday/Thursday) as agreed.
- Provide updates to internal stakeholders on incoming shipments on Monday/Friday with daily updates on critical cargo as requested.
- File electronic sales documents related to each shipment on the shared drive for easy access.
- Compile monthly KPI reports for management.
- Manage backorders.
- Perform other duties as assigned.
Customer Service Agent: Ottery, Cape Town position available in Western Cape, Cape Town. This job position was posted by The Talent Room. The job has been posted as a premium ad on 2025-01-22 at 13:00:53 in the It Computer category
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