Menu Close

Cape Town: Customer Service Representative (Csr) Team Supervisor – German posted by Fempower Personnel

Date 2024-11-24
Job Title Customer Service Representative (Csr) Team Supervisor – German
Employer Fempower Personnel
More Information
Salary 31000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

The Customer Service Representative (CSR) Team Supervisor – German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team, and ensure performance standards are consistently met. This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.

KEY RESPONSIBILITIES:

  • Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
  • Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
  • Performance Management: Conduct regular performance evaluations, provide constructive feedback to help team members grow and improve.
  • Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
  • Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
  • Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.

REQUIREMENTS:

  • Language Skills: Fluent in both Speak, Read & write German and English.
  • Experience: Prior experience in customer service leadership or supervisory role, preferably in a call center environment.

SKILLS:

  • Strong leadership and communication skills.
  • Ability to manage escalated customer issues with professionalism and empathy.
  • Excellent organizational and problem-solving abilities.
  • Strong focus on driving team success and achieving performance metrics.

REMUNERATION PACKAGE:

  • On Target Earnings: 35,500.00
    • Basic

      Salary:

      31,000.00

    • Shift Allowance:00
    • Commission & Incentives: 4,000.00

Customer Service Representative (Csr) Team Supervisor – German position available in Western Cape, Cape Town. This job position was posted by Fempower Personnel. The job has been posted as a premium ad on 2024-11-24 at 13:03:09 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Gauteng: Customer Service/Sales Representative – Urgent Position posted by Sidqcon (PTY) LTD

We are looking for an enthusiastic Customer Service Representative / Telemarketer to generate sales either by cold calling or answering requests in a fast pace environment. You will be responsible for influencing existing or potential customers to buy prod


View Job
Customer Service/Sales Representative – Urgent Position

Johannesburg City: Customer Service Representative – Urgently Needed posted by Perfect Dealz

Join our dynamic team at an online store in Wynberg, Sandton, Johannesburg, as a Customer Service Representative! This role is crucial for delivering exceptional service and support to our customers.Key ResponsibilitiesAssist Customers: Provide friendly as


View Job
Customer Service Representative – Urgently Needed

Midrand: Logistics And Customer Service Manager

Minimum requirements for the role: Must have a Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field Minimum 5 years professional experience in customer service, logistics, or supply chain roles within the crop


View Job
Logistics And Customer Service Manager

Johannesburg City: Customer Service Consultant posted by Chain Reaction Consulting

Chain Reaction Consulting is Urgently hiring, Ackermans, Game and Marko retail assistants no experience needed.Chain Reaction Consulting is a marketing company dealing with client services, we are in partnership with different retail stores such as Game, M


View Job
Customer Service Consultant

Johannesburg: Inbound Call Centre / Customer Services (3-Month Contract)

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. Qualifications and experience: Matric No less than 2 years` experience within banking / financial s


View Job
Inbound Call Centre / Customer Services (3-Month Contract)

Cape Town City Centre: Customer Service Agent – Technical Support Usa Hours – Cape Town

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio


View Job
Customer Service Agent – Technical Support Usa Hours – Cape Town

Cape Town City Centre: Customer Service – Usa Hours Cape Town

Candidate We are looking for an individual to join our operation as an agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures. What the ideal candidate look


View Job
Customer Service – Usa Hours Cape Town

Cape Town City Centre: Greenlight Expert – Customer Service (6-Months)

Deliver 5-star, in-person support to driver-partners and riders. Reviewing and approving vehicle documents. Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment). Assist with events and promotions as needed. Walk dr


View Job
Greenlight Expert – Customer Service (6-Months)

Cape Town City Centre: Customer Service (E-Hailing) – 6 Month Contract

One of our well known international driver platform / e-hailing clients are looking for experienced Customer service agents to join their Cape Town team on a 6-month contract. Responsibilities: Offer and driving 5 star service to the driver partners Come u


View Job
Customer Service (E-Hailing) – 6 Month Contract

Alexandra: Customer Service Representative – Hiring Multiple Candidates, Urgently Hiring posted by Stage Zero Recruitment

Customer Service Representative Client Support & On-boarding (Relocation to Asia)Location: Southeast Asia (Relocation Package Provided)Position: Customer Service Representative Client Support & On-boardingType: Full-TimeLooking for an Exciting Career Cha


View Job
Customer Service Representative – Hiring Multiple Candidates, Urgently Hiring

Cape Town City Centre: Customer Service Liaison

An exciting opportunity is available for a dynamic Customer Service Liaison based in Cape Town. The Customer Service Liaison serves as the primary point of contact between the company and its customers. The role is focused on ensuring customer satisfaction


View Job
Customer Service Liaison

Cape Town City Centre: Customer Service Agent – Technical Support Us Hours Bpo – Cape Town

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio


View Job
Customer Service Agent – Technical Support Us Hours Bpo – Cape Town

Cape Town City Centre: Gl Expert/Customer Service (6-Months Contract) Western Cape

We are looking for a Driver GL Expert to manage and support the operational processes related to driver accounts. This is a 6-month contract role where you’ll assist drivers with inquiries, resolve account issues, and ensure a seamless customer experience.


View Job
Gl Expert/Customer Service (6-Months Contract) Western Cape

Cape Town Region: Customer Service Administrator

Minimum requirements: Grade 12 Minimum of 2 years in customer service, sales administration, or a related administrative role, preferably in industrial equipment, manufacturing, or B2B environments Strong organizational and multitasking skills, with high a


View Job
Customer Service Administrator

Durban: Office Assistant Clerk/Customer Service Callcenter

Responsibilities Include Reception Typing Record keeping Handling of switchboard Client Services Data input and scanning of documents General office duties Handling of petty cash We are seeking a detail-oriented and experienced Call Quality Assessor to joi


View Job
Office Assistant Clerk/Customer Service Callcenter

Northern Suburbs: Customer Service Trainee posted by PHK Management

Kohler Motors Parklands, belonging to the Bosch Car Service network, is looking for a young person to be trained as Customer Service Advisor.The successful applicant must be matriculated, well groomed and well spoken, love cars and like to work in a pleasa


View Job
Customer Service Trainee

Boksburg: Customer Service Rep – Oem – East Rand

Customer Service Representative - OEM East Rand Job purpose - Ensuring an unbeatable customer service through effective and efficient support to the business in support of achieving the business goals. Minimum requirements: Grade 12 as a minimum. Desirable


View Job
Customer Service Rep – Oem – East Rand

Johannesburg: Customer Service Liaison Officer

Minimum Requirements Grade 12 or equivalent 3 – 4 Years previous experience in a similar Customer Liaison role in a manufacturing environment Working knowledge of InforVisual (ERP System) advantageous Proficient on MS Office Suite Responsibilities Maintain


View Job
Customer Service Liaison Officer

Johannesburg: Customer Service Liaison – Heat Exchangers (Germiston)

Qualifications and Experience - Grade 12 or equivalent qualification. - Previous experience in a customer service role, ideally within a manufacturing environment. - Familiarity with InforVisual (ERP System) is advantageous. - Proficiency in MS Office appl


View Job
Customer Service Liaison – Heat Exchangers (Germiston)

Cape Town City Centre: Customer Service Representative (Csr) Team Supervisor – German

The Customer Service Representative (CSR) Team Supervisor - German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team, and ensure


View Job
Customer Service Representative (Csr) Team Supervisor – German

Midrand: Customer Service Consultant posted by Essentra Components

Full Customer Service Related Duties: Education:High School (matric) (Required), Reasonable pass marks obtained. Experience:Customer service fields, 2 years min (Required) Will be a key support between Sales and Warehouse departments and processing daily o


View Job
Customer Service Consultant

Centurion: Customer Service Rep posted by WeCare Independent Pharmacy Network

We`re hiring Customer Service Reps!!We are looking for an energetic, positive, proactive individual to come and work with our team. What you would do in the role:Travel to, Communicate with and Train our customers with our suite of products or services des


View Job
Customer Service Rep

Cape Town City Centre: Customer Service Rep

Cape Town well groomed Professional needed for a CS Rep to service existing clientele within the business community Grade 12 3 years Degree 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent comm


View Job
Customer Service Rep

Cape Town City Centre: Customer Service Agent

URGENT: BPO Call Centre Agents needed Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear c


View Job
Customer Service Agent

Johannesburg: Customer Service Receptionist

MAIN PURPOSE OF THE JOB The Receptionist is part of the JHB Customer Services team. The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team. The primary responsibility of


View Job
Customer Service Receptionist

Error making API request.

Share this to someone who needs a job:
View Job  Cape Town: Process Development Supervisor (Meltshop) posted by SA Metal
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area