Cape Town: Customer Service Representative (Csr) Team Supervisor – German posted by Fempower Personnel

Date	2024-11-02
Job Title	Customer Service Representative (Csr) Team Supervisor – German
Employer	Fempower Personnel More Information
Salary	31000
Category	It Computer
Location	Western Cape / Cape Town

Job Summary

The Customer Service Representative (CSR) Team Supervisor – German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team, and ensure performance standards are consistently met. This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.

KEY RESPONSIBILITIES:

Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
Performance Management: Conduct regular performance evaluations, provide constructive feedback to help team members grow and improve.
Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.

REQUIREMENTS:

Language Skills: Fluent in both Speak, Read & write German and English.
Experience: Prior experience in customer service leadership or supervisory role, preferably in a call center environment.

SKILLS:

Strong leadership and communication skills.
Ability to manage escalated customer issues with professionalism and empathy.
Excellent organizational and problem-solving abilities.
Strong focus on driving team success and achieving performance metrics.

REMUNERATION PACKAGE:

On Target Earnings: 35,500.00
- Basic
  
  Salary:
  
  31,000.00
- Shift Allowance:00
- Commission & Incentives: 4,000.00

Customer Service Representative (Csr) Team Supervisor – German position available in Western Cape, Cape Town. This job position was posted by Fempower Personnel. The job has been posted as a premium ad on 2024-11-02 at 13:01:15 in the It Computer category

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