Menu Close

Cape Town: Customer Solution Specialist (Remote) posted by Datafin

Customer Solution Specialist (Remote)

Posted on 2025-04-09

Employer Datafin
Salary 0
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

Customer Solution Specialist (Remote)Other
Cape Town – Western Cape – South Africa

ENVIRONMENT:
A secure e-Signature platform is seeking a motivated Customer Solutions Specialist to enhance the adoption and success of their digital signing solution. This role involves guiding users through onboarding, training, and ongoing support, ensuring a smooth and efficient experience. The specialist will provide tailored solutions to meet customer needs and foster long-term client relationships. This position emphasizes proactive customer engagement and requires strong communication skills. It is not a call center role but focuses on customer success and support in a more personalized and strategic capacity.
DUTIES:
  • Customer Support: Respond to user queries via email, chat, and tickets, offering timely and accurate solutions related to their e-signature platform.
  • User Onboarding: Guide new users through the onboarding process, ensuring they can set up and start using the platform with ease.
  • Training and Product Education: Conduct virtual training sessions to educate users on platform features and best practices, ensuring they maximize their use of the platform.
  • Drive Application Usage: Engage with users to increase their understanding and usage of the platform, driving continued product adoption.
  • Customer Success: Build and maintain long-term relationships with users, ensuring they are getting maximum value from the platform and are satisfied with their experience.
  • Feedback and Improvement: Gather user feedback and collaborate with the product team to suggest improvements that enhance the customer experience.
REQUIREMENTS:
  • Customer-Centric Mindset: A passion for helping users and delivering a top-tier experience.
  • Problem Solving: Critical thinking and the ability to offer creative solutions tailored to user needs.
  • Tech-Savvy: Able to learn and use various software tools to assist customers efficiently.
Nice to have:
  • Experience working with SaaS platforms or in customer success roles.
  • Familiarity with CRM tools (e.g., HubSpot, Salesforce) and support platforms.
  • Experience delivering virtual training or onboarding.
ATTRIBUTES:
  • Excellent Communication Skills: Strong written and verbal communication abilities to explain technical solutions clearly and effectively.
  • Self-Motivated & Independent: Comfortable working remotely, managing your own schedule, and delivering results without close supervision.
  • Attention to Detail: Able to handle queries accurately, identify patterns, and ensure high-quality customer service.
Apply for this Job

Customer Solution Specialist (Remote) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-04-09 at 16:10:10 in the It Computer category

Click Go Apply to apply online!

View Job  Cape Town: Fire Engineer posted by Hire Resolve

You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Customer Experience Executive posted by NM Staffing Solutions (Pty)Ltd

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.Minimum Qualification:Grade 12 is essentialCustomer facing certification or diplomaLeadership skillsExperience:At least 2-years of experience in a customer in


View Job
Customer Experience Executive

Johannesburg: Head Of Customer Solutions posted by Liham Consulting Pty (Ltd)

Job DescriptionManaging the Systems and Implementations team in achieving the stated objectives related to the implementationEnsure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accu


View Job
Head Of Customer Solutions

Johannesburg: Airport Customer Service Agent posted by Maneshez Solutions Services

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be a


View Job
Airport Customer Service Agent

Cape Town: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservation systems, handle voice calls in English and Germa

View Job  Stellenbosch: Operations Co-Ordinator posted by Hire Resolve

View Job
German-Speaking Customer Service & Sales Representatives

Cape Town: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOME!START DATE 3 MARCH 2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservati


View Job
German-Speaking Customer Service & Sales Representatives

Durban: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOME!START DATE APRIL 2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservation


View Job
German-Speaking Customer Service & Sales Representatives

Nelspruit: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOME!START DATE 3 MARCH 2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservati


View Job
German-Speaking Customer Service & Sales Representatives

Kimberley: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOME!START DATE 3 MARCH 2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservati


View Job
German-Speaking Customer Service & Sales Representatives

Port Elizabeth: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOME!START DATE 3 MARCH 2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservati


View Job
German-Speaking Customer Service & Sales Representatives

Cape Town: Italian Speaking Customer Service Consultant – Remote posted by RMV Solutions

REMOTE WORK- Italian Speaking Customer Service Consultants (Airline) - South Africa - Must be fluent in Italian.Start 17 March 2025Salary R15,800 per month.  Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical

View Job  Western Cape: Senior Accountant posted by Communicate Finance

View Job
Italian Speaking Customer Service Consultant – Remote

Durban: Italian Speaking Customer Service Consultant – Remote posted by RMV Solutions

REMOTE WORK- Italian Speaking Customer Service Consultants (Airline) - South Africa - Must be fluent in Italian.Start 17 March 2025Salary R15,800 per month.  Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical


View Job
Italian Speaking Customer Service Consultant – Remote

Cape Town: Customer Solution Specialist (Remote) posted by Datafin

Customer Solution Specialist (Remote)OtherCape Town - Western Cape - South AfricaENVIRONMENT: A secure e-Signature platform is seeking a motivated Customer Solutions Specialist to enhance the adoption and success of their digital signing solution. This ro


View Job
Customer Solution Specialist (Remote)

Gauteng: Customer Care Support Agent posted by Staff Solutions

Job Description: Manage high volumes of incoming and outgoing calls, WhatsApp messages, and emails. Build and maintain sustainable relationships and trust with customers through clear, empathetic, and effective communication. Provide ap


View Job
Customer Care Support Agent

Johannesburg: German-Speaking Customer Service & Sales Representatives posted by RMV Solutions

FULLY REMOTE WORK FROM HOMESTART DATE: 03/03/2025 Join a reputable airline brand across different work areas Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English Utilize airline reservation


View Job
German-Speaking Customer Service & Sales Representatives

Eastern Cape: Customer Planner posted by Staff Solutions

Key Responsibilities:As a Customer Planner, you will directly engage with clients to understand their needs and develop effective operational strategies to optimize service delivery. Your key responsibilities will include:Client-Centric Focus: Build and ma


View Job
Customer Planner

Stellenbosch: Customer Support Agent (Ch1030) posted by Capital H Staffing and Advisory Solutions

Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is looking for Customer Support Agents.The ideal candidate will be responsible for providing exceptional customer service, res


View Job
Customer Support Agent (Ch1030)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area