Date | 2024-11-24 |
---|---|
Job Title | Customer Support Consultants |
Employer | Fempower Personnel More Information |
Salary | 0 |
Category | Finance Accounting |
Location |
Western Cape / Cape Town |
Job Summary
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.
The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.
The Customer Support Consultants reports directly to the Team Leader.
As a Customer Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation. The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.
Internal Liaison takes place with the Digital Support Team, Payment Relations and VAS Teams. External liaison takes place with all external customers contacting the Customer Support Department.
Duties and Responsibilities (include but are not limited to):
- Assist customers who call the Mukuru Customer Support Department
- Manage own system by prioritizing calls
- Accurately create tickets on the Zendesk for queries that must be escalated
- Call back customers who have requested call-backs
- Identify the customers needs and either create an order or capture a ticket on the Zendesk
- Ensure all information is accurately captured onto the system
- Create orders on the system on behalf of the customers
- Coordinate meetings for new account creation
- Provide the new customer with all relevant information about the card and what is required to open an account
- Assist new customers from the UK in creating accounts
- Promote new and additional products to customers
- Uphold the company brand
- Manage own professional and self-development
Key Requirements
- Grade 12 or equivalent
- Degree/Diploma (Desirable)
- Mukuru Customer Support training course completed
- Understanding and speaking of English and one of the following languages : Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona or Urdu (Essential)
- 6 months Customer Service experience
- Contact Centre experience (Desirable)
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
- Knowledge of African currencies
Additional Skills
- Multitasking skills
- Computer skills
- Typing skills
- Telephone skills
- Verbal communication skills
Customer Support Consultants position available in Western Cape, Cape Town. This job position was posted by Fempower Personnel. The job has been posted as a premium ad on 2024-11-24 at 13:08:52 in the Finance Accounting category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Pretoria: Technical Customer Support Specialist
Technical Customer Support Specialist (POS24351(A)) AREA: PRETORIA EAST SALARY: R15 R18K per month (- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will b
View Job
Technical Customer Support Specialist
George: Technical Customer Support Specialist
Technical Customer Support Specialist (POS24351) AREA: GEORGE SALARY: R15 R18K per month (- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsi
View Job
Technical Customer Support Specialist
Centurion: Customer Support Team Leader
Minimum requirements for the role: A minimum Grade 12 is essential for this role. A Degree, Diploma or Certificate in a technical field and management is essential for this role. Previous (At least 5 years) experience working in a similar role. Must have a
View Job
Customer Support Team Leader
Cape Town City Centre: Customer Support & Sales Trainee
THIS POSITION REQUIRES A VALID DRIVERS LICENSE AND OWN VEHICLE Our client, a leading digital marketing company specializing in customized services for both franchised and independent dealerships is known for delivering exceptional quality and support to i
View Job
Customer Support & Sales Trainee
Cape Town City Centre: Customer Service Agent – Technical Support Usa Hours – Cape Town
About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio
View Job
Customer Service Agent – Technical Support Usa Hours – Cape Town
Cape Town City Centre: Customer Service Agent – Technical Support Us Hours Bpo – Cape Town
About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio
View Job
Customer Service Agent – Technical Support Us Hours Bpo – Cape Town
Somerset West: Customer Training Support Consultant
Customer Training Support Consultant (POS 24081) Somerset West R 18 000 to R 23 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience or consulting experience Bachelor`s Degree in Accounting or at
View Job
Customer Training Support Consultant
Somerset West: Customer Support Consultant (Pos24302)
Customer Support Consultant (POS24302) Somerset West R 20 000 to R 25 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience Bachelor`s Degree in Accounting or at least 3 years of bookkeeping exper
View Job
Customer Support Consultant (Pos24302)
Johannesburg: Customer Service Agent – Credit Card Support (3-Months Contract)
Are you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract. Key Responsibilities: Handle
View Job
Customer Service Agent – Credit Card Support (3-Months Contract)
Johannesburg: Customer Support Representative
Minimum requirements: Matric Fluent in Dutch or German (written and spoken) non-negotiable Computer literate Proficient in CRM software Experience with virtual contact center operations Proven ability to work independently and meet targets Experience in th
View Job
Customer Support Representative
Somerset West: Training And Customer Support Consultant
Customer Training Support Consultant (POS 24063) Somerset West R 20 000 to R 23 000 per month Requirements: Training or consulting experience Bachelor`s Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and O
View Job
Training And Customer Support Consultant
South Africa: Customer Support Agent
Minimum requirements: 3 Years Experience in a Customer Supporting role within the Medical Industry Knowledge of Consignment Stock Orderwise and Surgicom system familarity would be an advantage Consultant: Tamsyn Best - Dante Personnel Midrand Customer Supp
View Job
Customer Support Agent
Cape Town City Centre: Customer Support Agent
Area of Responsibility Processing of orders received through Orderwise, Surgicom and our Service Level Agreement of 24hours Liaising with customers telephonically and on email Dealing with Sales Consultants regarding queries, requests, sales orders, kits e
View Job
Customer Support Agent
Johannesburg City: Junior Sales & Customer Support Representative – Urgently Neeed posted by Maven Quest Consulting
Are you looking to start a career in sales with a company that values your potential? Were hiring a Sales & Customer Support Representativeno prior experience required! If youre passionate, self-motivated, and eager to learn, this is your chance to grow wi
View Job
Junior Sales & Customer Support Representative – Urgently Neeed
Johannesburg: Customer Service Agent €“ Credit Card Support (3-Months Contract) posted by Isilumko Staffing
Are you passionate about delivering exceptional customer service in the banking industry? Were looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle inc
View Job
Customer Service Agent €“ Credit Card Support (3-Months Contract)
Cape Town: Customer Support Consultants posted by Fempower Personnel
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with mo
View Job
Customer Support Consultants
Vereeniging: Frontline Customer Support Data Capturing posted by CTU Career Chatz
Job SummaryWe are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support, The suc
View Job
Frontline Customer Support Data Capturing
Stellenbosch: Customer Support Agent (Ch1030) posted by Capital H Staffing and Advisory Solutions
Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is looking for Customer Support Agents.The ideal candidate will be responsible for providing exceptional customer service, res
View Job
Customer Support Agent (Ch1030)
Secunda: Customer Support Representative posted by Telebest
Grade 12 or equivalentQualification in sales an advantage3 years` experience in a similar role / environmentMobile Crane industry essentialSite surveys, evaluate the client`s on-site requirementsQuotationsCredit application / Vendor applicationsNew busines
View Job
Customer Support Representative
Cape Town: Tech Support Customer Service Representative posted by CallForce
Key ResponsibilitiesIdentify and respond to the customers needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relev
View Job
Tech Support Customer Service Representative
Boksburg: Frontline Customer And Sales Support posted by CTU Career Chatz
We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory
View Job
Frontline Customer And Sales Support
Johannesburg: Customer It Support (Month-To-Month Contract) posted by Isilumko Staffing
We are currently seeking individuals who are open to working for one of the TOP 4 banks in South Africa. You will be working remotely. Requirements:Degree or diploma in IT.2+ years experience in 1st line IT support.Excellent English communication is a MUST
View Job
Customer It Support (Month-To-Month Contract)
Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing
**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We`re seeking a talented individual to join our team as a Customer IT Sup
View Job
Customer It Support Agent (6 Months Contract)
Johannesburg: Support Agent (Customer Service): 6-Month Contract posted by Isilumko Staffing
Join our team as a Customer Support Agent! Are you energetic, customer-focused, and ready to make a difference? We are seeking dynamic individuals to provide top-notch support and create positive experiences for our valued customers. Join us in delivering
View Job
Support Agent (Customer Service)
Durban: Frontline Customer Support And Data Capturing posted by CTU Career Chatz
Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s
View Job
Frontline Customer Support And Data Capturing
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here