Cape Town: DATA CAPTURER / CALL AGENTS posted by KETHELO GROUP

Customer Support & Case Handling
Handle customer queries received via email, phone, and the in-store widget.
Provide the first response within SLA targets (12 business hours).
Log all interactions accurately into the support system.
Follow standard operating procedures to resolve issues within 23 business days.
Manage high-priority cases (device locked, SIM provisioning, activation failures, debit issues) with urgency.
Send customer updates every 48 hours until issues are closed.
Close cases correctly and confirm resolution with customers.