Cape Town: Desktop Engineer posted by iOCO Digital Pty Lty

We are seeking a dedicated Desktop Engineer with strong problem-solving abilities and a commitment to excellent customer service. In this role, you will identify and resolve technical issues efficiently while performing after-hours and weekend help desk functions. The ideal candidate will demonstrate teamwork, flexibility, and the ability to manage priorities in fast-paced environments.

What you’ll do:

• Identify and resolve issues effectively.
• To perform after hours and weekend help desk functions

Your Expertise:

• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
• Excellent customer interaction
• English – Can converse and has the necessary email skills
• Excellent Customer Interaction with clear, concise, and effective communication skills
• Effectively collaborate with the team to achieve common goals
• Ability to work under pressure, cope with stress
• Advanced working knowledge of Windows 10, 11, Office 365, and MS Office applications.
• Experience with video conferencing and printer administration.

Qualifications:

• National Senior Certificate/ Matric/ Grade 12
• A+ / N+ certification (required)
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)