Cape Town: E-Commerce Operations Manager posted by JenRecruitment
Posted on 2025-05-21 00:00:00
Employer | JenRecruitment |
---|---|
Category | FMCG Wholesale |
Location | Western Cape / Cape Town |
Job Summary
Our client a fast-growing specialist retail company that caters to the premium pet market offering pet lovers a range of food and accessories for their beloved companions. The Company is the leading pet care retailer in the country with over 170 stores nationwide and aims to be one of the most respected specialist retailers in the country. The Company has a best-in-class omnichannel offering and is looking to significantly grow ecommerce revenue over the next five years.
Overview of the Role
The Ecommerce Operations Manager (“OM”) will have overall responsibility for the operations of ecommerce offering and will report to the National Operations Manager. The successful candidate will manage a team of 8 and work closely with the marketing, tech, buying and planning teams to ensure that the Ecommerce function achieves its goals. The OM will also be required to contribute to the Company’s Ecommerce strategy and implement key strategic initiatives. The ideal candidate must have at least three years’ experience in ecommerce and a demonstrable track record of managing an efficient operation. They must be a strong leader with extensive management experience, strong problem solving and organizational skills and be able to manage a fast-growing unit
Responsibilities
- Overall responsibility for the operations of ecommerce offering.
- Overall maintenance of the website which includes the management of stock outs and discontinued products; price changes, promotional setups; loading new products and presentation and categorization of all products on the website.
- Overall management and development of the Ecommerce
- Set key performance indicators (“KPl’s”) and individual development plans for the ecommerce team and manage the team to ensure KPl’s are met.
- Achieve a delivery rate greater than 85% within 24- 48 hours, and greater than 95% within in 72 hours.
- Ensure revenue budgets and key performance metrics are met.
- Implement initiatives to gain new customers, win back “lost” customers and retain “at risk” customers.
- Oversee all customer enquiries and complaints and ensure they are all are addressed appropriately.
- Implement initiatives to ensure best-in-class customer service.
- Liaise with planning team to ensure broad range of products is available on the website and new products are added in a timely manner
- Ensure stock availability on the website is at optimal levels.
- Ensure appropriate stock management and control.
- Ensure the website, mobisite and app are functioning appropriately and liaising with the tech team to ensure bugs are fixed and improvements made.
- Working with the marketing team to ensure appropriate descriptions, images, product reviews and valued added and engaging
- Ensure imagery is updated to keep the website “fresh”
- Assist in the development and implementation of the online strategy.
- Ensure appropriate processes in place to allocate orders between drivers and external couriers to ensure lowest cost within delivery KPI’s.
- Manage drivers to ensure deliveries done on time and manage route and logistics costs.
- Negotiate courier rates with external parties.
- Manage vehicle fleet to ensure vehicle maintenance and licensing carried out at required intervals.
- Prepare weekly and monthly reports to show key performance
- Ensure all financial processes are executed accurately and in a timely manner
Qualifications, personal traits and experience
Attainments/Educational Level/Qualifications
- University Degree preferable
- Experience with ecommerce platforms such as Shopify and Magenta are advantageous
- Basic understanding of coding will be advantageous.
- Strong proficiency in Excel
Experience
- 3 to 5 years’ ecommerce
- 5 plus years management experience.
Intelligence/Aptitude
- Strong Leadership skills.
- Excellent organizational abilities.
- Outstanding communication and interpersonal skills.
- In depth knowledge of ecommerce and omnichannel retail
- Solution orientated.
Disposition/Personality/Motivation
- Able to perform under pressure.
- Resourceful
- Positive and enthusiastic
- Strong work ethic
Requirements
- Needs to be able to travel nationally
If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse FMCG Wholesale Jobs
Browse JenRecruitment Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: National Key Accounts Sales Manager posted by The Individual Touch CC
Generate new additional businessGrow the national customer baseManaging analyzing the national customer baseAnalyzing price decreases suspended business...
View Job
National Key Accounts Sales Manager
Cape Town: Junior Accountant posted by Africa Thinking Management Solutions
Job Advertisement Junior AccountantLocation Cape Town -Observatory Company Africa Thinking Management SolutionsAfrica Thinking Management Solutions is...
View Job
Junior Accountant
Cape Town: Intermediate Financial Administrator posted by Construct Executive Search
Applicants must have the following requirementsMust have a Diploma in Accounting or Bookkeeping.Must have 3-5 years of experience as a Financial...
View Job
Intermediate Financial Administrator
Eastern Cape: Town Planner (JB5167) posted by Kontak Recruitment
Town Planner JB5167 Chintsa, Eastern CapeCompensation Range R40 45 000 CTC per month Negotiable Category EngineeringLead zoning, rezoning, and land use...
View Job
Town Planner (JB5167)
Cape Town: Roof sheeter – Urgently Needed posted by Batt Master Roofing and Guttering
Roof sheeter needed Must be able to remove and install roof sheets etc and waterproofing for maintenance company Work in fascias as wellWork experience a...
View Job
Roof sheeter – Urgently Needed
Cape Town: Litigation Secretary posted by Marais Muller Hendricks Attorneys
Marais Muller Hendricks Inc., a leading law firm in Cape Town, is seeking to appoint an experienced and highly organised Litigation Secretary to join our...
View Job
Litigation Secretary
Cape Town: Bookkeeper – Restaurant Industry (Salt River) posted by The Vocation Station
About the RoleWere looking for a detail-oriented Bookkeeper to join our clients team and support the financial operations of four businesses under one roof....
View Job
Bookkeeper – Restaurant Industry (Salt River)
Cape Town: Litigation Secretary posted by Cora O’Neil Recruitment Agency
Cape Town City Centre LITIGATION SECRETARY Minimum Requirements-Well presentable and professional preferably female-Excellent verbal communication skills-2...
View Job
Litigation Secretary
Cape Town: Electrical Engineer – Building Services posted by Business Recruitment Services
This role requires collaboration with multidisciplinary teams and clients to deliver fit-for-purpose solutions that surpass industry best practices and...
View Job
Electrical Engineer – Building Services
Cape Town: Intermediate SHERQ Officer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or National Diploma in Safety Management or Occupational Health and Safety. Must...
View Job
Intermediate SHERQ Officer
Cape Town: Financial Accountant posted by Executive Placings
Travel Management Company is looking for an Accountant to be based in Cape Town. This is a hybrid role.The main purpose of this role is to ensure accuracy...
View Job
Financial Accountant
Cape Town: Regional Manager in Built-in Furniture Manufacturing Industry posted by Home Concept
Home Concept is looking for an experienced Regional Manager to join our team. In this role, youll lead sales, manage operations, and support teams to ensure...
View Job
Regional Manager in Built-in Furniture Manufacturing Industry
Cape Town: New Business Consultant posted by Intercon Recruitment
Company based in Cape Town is looking for a Senior New Business Consultant Sales Increase and drive new business with a focus on quality and...
View Job
New Business Consultant
Cape Town: Car Rental Agent – Urgent posted by Vogue Personnel
Join Our Team as a Car Rental Agent! Were looking for a dedicated and organized Car Rental Agent to join our dynamic team and play a key role in ensuring...
View Job
Car Rental Agent – Urgent
Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment
Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...
View Job
New Vehicle Sales Executive
Cape Town: Tour Operator – Urgent posted by Vogue Personnel
Exciting Career Opportunity in Southern Africa Travel!Are you passionate about travel and adventure? Do you have the skills and drive to make unforgettable...
View Job
Tour Operator – Urgent
Cape Town: Senior Construction Contracts Manager posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Building or Civil Engineering.Must be registered with SACPCMP as a...
View Job
Senior Construction Contracts Manager
Cape Town: Business Development Manager – Urgently Needed posted by One Source ICT
One Source ICT is an innovative technology company specializing in Information and Communication Technology ICT solutions. With a focus on excellence and...
View Job
Business Development Manager – Urgently Needed
Cape Town: Sales Representative | New Business Consultant posted by Intercon Recruitment
Company based in Cape Town is looking for a Sales Representative New Business Consultant to Increase Sales and drive new business with a focus on quality...
View Job
Sales Representative | New Business Consultant
Cape Town: SALES MANAGER posted by The Recruitment Guy
Title SALES MANAGERArea Cape Town PE HubsIndustry Rental Hire Working of height machinery and equipment Trade Desk Ref No. TRG 2303Salary TCT R71...
View Job
SALES MANAGER
Cape Town: IT Manager – Urgently needed posted by Edelson & Associates
IT Manager Cape Town R45000 NEG Working Knowledge of Microsoft Admin Centres and Licensing. Knowledge of SQL database Management. Also on site...
View Job
IT Manager – Urgently needed
Cape Town: SITE AGENT posted by Furipoint pty,ltd
Furipoint is excited to announce that we are currently expanding our team and are looking for highly motivated and skilled professionals to fill the Site...
View Job
SITE AGENT
Cape Town: QUANTITY SURVEYORS posted by Furipoint pty,ltd
Furipoint is excited to announce that we are currently expanding our team and are looking for highly motivated and skilled professionals to fill the...
View Job
QUANTITY SURVEYORS
Cape Town: Quality control inspector – PLEASE READ BEFORE APPLYING posted by Prokon
Position Quality Control Inspector Fresh Fruits Vegetables? Location Epping Private Market, Cape Town You need to reside in the Western Cape? Starting Date...
View Job
Quality control inspector – PLEASE READ BEFORE APPLYING
Cape Town City Centre: Accounts Payable Specialist
Key Responsibilities Process and verify invoices, expense reports, and payment requests Reconcile vendor statements and resolve discrepancies Maintain...
View Job
Accounts Payable Specialist