Cape Town: ERP Application Support Analyst posted by Isilumko Staffing

January 15, 2026 Jobs in Cape Peninsula

Isilumko Staffing

Western Cape

Other IT/Computer

Job Description

About the Role

We are seeking a skilled ERP Application Support Analyst to join our team in Cape Town. As part of the wider Support and Delivery team, you will provide technical support and bridge between first line support and development teams. You will work closely with various stakeholders across the business to deliver IT elements of wider projects, ensuring alignment with our business strategy.

Key Responsibilities

Apply best practice to handling tickets, ensuring correct level of troubleshooting and diagnostics applied to incidents & problems through to resolution in line with ITIL framework
Act as an escalation point for Support Analysts providing root cause and incident resolution
Create knowledge base articles and process documentation, known issues and workarounds, and review them regularly
Communicate with customers succinctly updating on status, progress, and resolution
Identify potential problems, patterns or trends through incidents and record them accordingly
Effectively prioritize work ensuring customer experience is maintained to a high level

Requirements

Must have working experience within an ITIL environment
Strong Finance process knowledge
Experience of working within a Retail/Supply Chain industry
Proven experience of Dynamics NAV/Business Central as a Key User or in a support role
Significant knowledge in business applications such as Dynamics NAV/BC
Significant experience working in a support environment

Qualifications

Must have completed Bachelor’s degree

Salary & Benefits

Salary: Negotiable (Please note that salary is not specified in the original job description, and I will leave it open to negotiation. If you would like me to include a specific number, please let me know.)

[Note: The original job description did not mention salary or benefits, so I left this section blank. However, if you would like me to add any information about compensation, please let me know.]

View Job Pretoria: Civil Quantity Surveyor posted by Hire Resolve

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job Eden: Sports & Leisure Centre Manager - Luxury 5-Star Resort - George | Lb posted by Kendrick Recruitment

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process