| Date | 2024-09-15 |
|---|---|
| Job Title | Food & Beverage Lead |
| Employer | Dream Hotels and Resorts More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
Western Cape / Cape Town |
Job Summary
We are on the hunt for a talented Food &Beverage lead to step in and step up. Your role will be to lead and control all F&B operations and ensuring smooth and efficient operations in the department to the standards laid down by Dream Hotels & Resorts.
Key
Responsibilities:
1. F & B Operations
- Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
- Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
- Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that room service orders are executed promptly and that they comply with the required standards.
- Ensure that barmen are well trained, correctly, and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements.
- Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.
- Ensure that an effective table reservation system is in operation.
- Ensure that company and statutory hygiene standards are maintained in all areas
2. Stock Management
- Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
- Prepare proper forecast and reach desired revenues for all beverage outlets on-board.
- Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.
- To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- Maintaining effective cost control in all areas of the F&B department.
- Responsible for the final delivery of all F&B products in accordance with companys standards.
- Ensure that the monthly stock takes are conducted.
- To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
- To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.
3. Management
- Participate in the daily preparation of mealtimes scheduled of all F&B areas.
- Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism.
- To circulate regularly throughout all F&B areas, maintaining a high profile with guests and staff.
- Effectively conclude face to face meetings with all staff that are under your management.
- Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with companys instructions.
- Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
- Deal with complaint escalated promptly and calm down irate customers.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Ensures tightest control over Food & Beverage security.
- To be familiar with all Health and Safety measures.
4. Learning & Development
- To ensure that the most suitably qualified person is appointed in the event of a vacancy – wherever possible this should be an internal promotion.
- To identify areas for development and training needs and ensuring that this training is affected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To ensure that staff under your control are trained in Health and Safety measures.
5. Customer Service
- Ensure the quality of services in accordance with the company standard.
- Identify customers needs and respond proactively to all of their concerns.
- Actively listen and resolve guests complaints.
Must have:
- Diploma or Degree in Hospitality Management or related field.
- Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.
- Proficiency in MS Office – Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex
- Proficient in English and Afrikaans
Food & Beverage Lead position available in Western Cape, Cape Town. This job position was posted by Dream Hotels and Resorts. The job has been posted as a premium ad on 2024-09-15 at 13:06:14 in the Tourism Hospitality category
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