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Cape Town: Head Of Partner Travel Services (Hospitality/Tourism) posted by ABC Worldwide

Date 2024-09-15
Job Title Head Of Partner Travel Services (Hospitality/Tourism)
Employer ABC Worldwide
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

The Role / Purpose

As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Groups leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc).

You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth.

A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.

Key responsibilities include:

1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management
2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding
3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof
4. Account management of all partner relationships
5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations
6. Contribute to overall budgeting and investment planning within your relevant area
7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk

As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Groups leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible

Travel and Positive Impact together.

Experience

Proven track record of having built up a new business / division / business unit a start-up mindset
Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)
Partner and Account management expertise and experience
4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations)

Requirements / Skills and Competencies

Strong peoples person / networker / relationship builder
Team player abilities: work well across functions / teams across our technology and business operations to enable operations for the [Travel Desk] Strong commercial acumen
Strong display of qualities of persistence, perseverance, discipline, entrepreneurship and pragmatism. Willing to take calculated risks and adopting a fail to learn attitude in a responsible manner
Deep understanding of sales skills, specifically servicing professionals
Deep product knowledge of SSA
Deep understanding of client experience delivery
Customer / concierge / service expert
Flexibility, curiosity and eagerness to support adjacent commercial projects and initiatives within the Group as the need arises


Overall mandate & reporting

You will be part of the commercial leadership team and end responsible for partnerships, working closely together with commercial, technology and operations leaders within the Group on the development and implementation of the new business. You will be reporting into the Nawiri Group commercial leadership.

View Job  Cape Town: Senior C# Developer posted by Goldman Tech

Head Of Partner Travel Services (Hospitality/Tourism) position available in Western Cape, Cape Town. This job position was posted by ABC Worldwide. The job has been posted as a premium ad on 2024-09-15 at 13:24:16 in the It Computer category

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