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Cape Town: Hotel Reception Supervisor – (Experience Essential In Hotels) posted by HotelJobs

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Job Description

Hospitality Hire is recruiting on behalf of our client a busy hotel in Cape Town Every great guest experience begins with a warm welcome, an effortless check-in, and genuine attention to detail. Were seeking an experienced Reception Supervisor / Shift Leader who understands that the front desk sets the tone for every stay and who leads with professionalism, warmth, and confidence. This newly created position forms part of an exciting phase of growth and transformation within our clients property. Its an opportunity to shape service excellence while mentoring a passionate front-office team and contributing to a culture of genuine hospitality. Preference will be given to Cape Townbased applicants. What Were Looking For Were searching for a hospitality professional with proven Front Office leadership experience; someone who brings operational expertise, service excellence, and a guest-first mindset. Requirements: South African ID Matric certificate (Grade 12) Hospitality qualification advantageous Minimum 2 years experience as a Front Office Supervisor, Duty Manager, or Reception Shift Leader within a 4- or 5-star hotel Strong OPERA PMS proficiency (essential) Excellent communication, interpersonal, and conflict-resolution skills Professional presentation and high attention to detail Confidence in handling guest feedback and resolving challenges with empathy Organised, reliable, and calm under pressure Flexible to work shifts, including weekends and public holidays Motivating leadership style with a collaborative, team-first approach Key Responsibilities Lead and support the Front Office team to deliver seamless, welcoming service from check-in to check-out Oversee daily operations, ensuring guest flow, room allocations, and lobby presentation meet high standards Handle guest queries and resolve issues promptly and professionally Mentor, coach, and motivate team members to uphold consistent service excellence Collaborate with Housekeeping, Concierge, and Reservations to ensure smooth daily operations Maintain exceptional presentation, service, and hospitality standards in all front office areas Lead by example, fostering professionalism, positivity, and teamwork Why Join This Team At this hotel, leadership is about more than managing its about connection, care, and consistency. Youll be part of a dynamic hospitality team where excellence meets opportunity, and where your contribution is valued and supported.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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