Job Description
HOTEL-SPA RESERVATIONIST
TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)
START: 15 December 2025 / ASAP
EMPLOYMENT TERMS: 4-month fixed term contract
REPORT TO: Spa Manager / Assistant Spa Manager
TRADING HOURS & SHIFTS:
- Monday Sunday
- 09:00 – 18:00 (shifts vary)
- 1x Weekend off per month + days off in the week
- Annual Leave
SALARY & COMPANY BENEFITS:
- R11,000 per month
- Incentives & Performance Bonuses
- Employee Wellness Programs
MINIMUM REQUIREMENTS:
- Matric (Grade 12)
- Certification in Hospitality (Spa / Tourism / Hospitality)
- Beautifully groomed and looking the part of a 5-star hospitality employee
- Guest services orientated
- Bookings & Reservations confident
- Receptionist duties experienced including E-mail, WhatsApp & Mailer
- Previous experience working in a SPA
EXPERIENCE:
- Spa Reservations or Guest Relations in a Hotel and Spa / Cruise Ship or Luxury Lodge
- International employment experience is advantageous
KEY PERFORMANCE INDICATORS:
- Confident operating a very busy reception area
- Able to work under pressure and deal with multiple points of communication simultaneously
- Confident processing bookings, payments and perform administrative tasks
- Confident in your lingo of the spa sector
- Strong team dynamic, but able to work on your own without supervision
- Ability to work in luxury environment with high-end clients from around the world
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