Date | 2024-10-16 |
---|---|
Job Title | Infrastructure Engineer (Hybrid) |
Employer | Datafin More Information |
Salary | 0 |
Category | It Computer |
Location |
Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape
- Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
- Daily collaboration with Support Team (T1s) to assist with ticket resolution and guide escalations and responses/updates.
- Review of reported issue, replication, assisting T1s and advising troubleshooting.
- Thorough understanding of Support Standard Operating Procedures and adherence to these.
- Logical and thorough troubleshooting to identify root causes.
- Manage response times according to SLAs.
- Maintain deep knowledge of their solutions to act as escalation expert for Support.
- Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management.
- Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
- Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
- Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
- Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture diagrams, maintenance schedules, support documentation and version control registers.
- IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users.
- PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact on services.
- 24 x 7 x 365 support of their Infrastructure and Support.
- National Diploma in Information Technology or equivalent Degree/Diploma
- Advantageous Linux Certification (Linux Certified Professional or similar)
- Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator)
- Security+ Certification
- Microsoft SQL Certification
- IT Helpdesk/Service Desk Support and Customer Interaction
- Technical Problem Solving
- Vmware Vsphere / ESXi
- Networking / Diagnostic / Wireshark
- Firewall / Security Experience
- Backup and Recovery
- Internet Information Services (IIS)
- Disaster Recovery/Risk Management
- Experience and Skills Advantageous
- VOIP / SIP
- Nagios and Monitoring
- Dell SAN/Server Administration
- Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk
- Asterix
- Nginx
Infrastructure Engineer (Hybrid) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-16 at 16:09:00 in the It Computer category
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