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Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Posted on 2025-09-18 00:00:00

Employer Lewis Stores (PTY) Ltd
Category Other Retail
Location Western Cape  / Cape Town

Job Summary

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the Insurance Call Centre via efficient offering of insurance products to prospective customers, to achieve targeted growth targets.

Duties and responsibilities will include, but not be limited to:

  • Outbound insurance sales calls to prospective customers strictly according to the insurance script
  • Offering insurance products to leads/referrals telephonically using a Script,
  • Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
  • Proactively contribute to the customer experience, campaign performance and drive targets,
  • Achieve own sales targets and objectives,
  • Be a productive team player, who is efficient, works structured and focused,
  • Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
  • Adapt and change to fit in with changing business operational requirements,
  • To act professionally to ensure the interests of both the customer and Lewis are protected,
  • Accurately record and maintain information regarding products sold, follow product/system procedures,
  • Keep abreast of developments and trends in the financial services industry – self-learning,
  • Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
  • Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
  • Other relevant company, call centre agent, and FAIS representative duties

Competencies (Knowledge/Skills):

  • Inbound & outbound insurance telephonic sales,
  • Knowledge and understanding of applicable Acts and Regulations,
  • Insurance product knowledge,
  • Insurance sales & financial services,
  • Sales and interpersonal skills,
  • Language & reading skills, fluent in English,
  • Other language skills – Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
  • Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and effective communication skills
  • Work under pressure and in a deadline / target-orientated environment,
  • Attention to detail and strong problem-solving skills,
  • Highly productive team player, who is efficient, works structured and focused,
  • Fit and proper and integrity.
View Job  Pretoria East: Waiters - Full time position posted by Silver Chief Spur

Experience:

  • Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
  • Insurance / Financial Services sales experience,
  • Life & Non-Life insurance experience,
  • Proven track record achieving sales targets and efficiencies,

Prerequisite:

  • Minimum Grade 12 or a relevant NQF 4 qualification required,
  • Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
  • FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
  • FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)

Click Go Apply to apply online!


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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Posted on 2025-09-18 00:00:00

Employer Lewis Stores (PTY) Ltd
Category Other Retail
Location Western Cape  / Cape Town

Job Summary

Job Description:

The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:

  • Sell insurance products telephonically to potential policyholders by reading from an approved script,
  • Utilise a call center dialer to manage lead follow-up
  • Strive to achieve insurance policy sales and campaign targets
  • Assist policyholders with policy administration
  • Follow up on policyholders who have not paid their premiums
  • Ensure excellent customer service and fair treatment of policyholders
  • Adherence to quality, training and compliance processes
  • Accurately recording policy sales and maintaining policyholder information

Requirements:

  • Grade 12
  • Meeting the Regulatory Fit and Proper requirements
  • Advantageous:
  • Additional South African Languages
  • Sales, Marketing, or Insurance Diploma/Degree
  • Proven track record in achieving sales targets
  • FAIS Regulatory Exam (RE5) for Representatives

Ideal Experience:

  • 2 years + Call Centre experience, and/or
  • 2 years + Insurance sales / Financial Services experience

Competencies:

  • Proficient in English
  • Good communication and conflict management skills
  • Attention to detail
  • Computer Literate in MS Office (Word, Excel and Outlook)
  • Knowledge and understanding of Insurance Legislation and Regulation (advantageous)
  • Self-motivated, committed and willing to learn
  • Work under pressure in a target-orientated environment
  • Problem-solving skills

Click Go Apply to apply online!


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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Posted on 2025-09-18 00:00:00

Employer Lewis Stores (PTY) Ltd
Category Other Retail
Location Western Cape  / Cape Town

Job Summary

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the Insurance Call Centre via efficient offering of insurance products to prospective customers, to achieve targeted growth targets.

Duties and responsibilities will include, but not be limited to:

  • Outbound insurance sales calls to prospective customers strictly according to the insurance script
  • Offering insurance products to leads/referrals telephonically using a Script,
  • Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
  • Proactively contribute to the customer experience, campaign performance and drive targets,
  • Achieve own sales targets and objectives,
  • Be a productive team player, who is efficient, works structured and focused,
  • Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
  • Adapt and change to fit in with changing business operational requirements,
  • To act professionally to ensure the interests of both the customer and Lewis are protected,
  • Accurately record and maintain information regarding products sold, follow product/system procedures,
  • Keep abreast of developments and trends in the financial services industry – self-learning,
  • Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
  • Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
  • Other relevant company, call centre agent, and FAIS representative duties

Competencies (Knowledge/Skills):

  • Inbound & outbound insurance telephonic sales,
  • Knowledge and understanding of applicable Acts and Regulations,
  • Insurance product knowledge,
  • Insurance sales & financial services,
  • Sales and interpersonal skills,
  • Language & reading skills, fluent in English,
  • Other language skills – Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
  • Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and effective communication skills
  • Work under pressure and in a deadline / target-orientated environment,
  • Attention to detail and strong problem-solving skills,
  • Highly productive team player, who is efficient, works structured and focused,
  • Fit and proper and integrity.
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Experience:

  • Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
  • Insurance / Financial Services sales experience,
  • Life & Non-Life insurance experience,
  • Proven track record achieving sales targets and efficiencies,

Prerequisite:

  • Minimum Grade 12 or a relevant NQF 4 qualification required,
  • Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
  • FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
  • FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd

Posted on 2025-09-18 00:00:00

Employer Lewis Stores (PTY) Ltd
Category Other Retail
Location Western Cape  / Cape Town

Job Summary

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the Insurance Call Centre via efficient offering of insurance products to prospective customers, to achieve targeted growth targets.

Duties and responsibilities will include, but not be limited to:

  • Outbound insurance sales calls to prospective customers strictly according to the insurance script
  • Offering insurance products to leads/referrals telephonically using a Script,
  • Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
  • Proactively contribute to the customer experience, campaign performance and drive targets,
  • Achieve own sales targets and objectives,
  • Be a productive team player, who is efficient, works structured and focused,
  • Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
  • Adapt and change to fit in with changing business operational requirements,
  • To act professionally to ensure the interests of both the customer and Lewis are protected,
  • Accurately record and maintain information regarding products sold, follow product/system procedures,
  • Keep abreast of developments and trends in the financial services industry – self-learning,
  • Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
  • Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
  • Other relevant company, call centre agent, and FAIS representative duties

Competencies (Knowledge/Skills):

  • Inbound & outbound insurance telephonic sales,
  • Knowledge and understanding of applicable Acts and Regulations,
  • Insurance product knowledge,
  • Insurance sales & financial services,
  • Sales and interpersonal skills,
  • Language & reading skills, fluent in English,
  • Other language skills – Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
  • Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and effective communication skills
  • Work under pressure and in a deadline / target-orientated environment,
  • Attention to detail and strong problem-solving skills,
  • Highly productive team player, who is efficient, works structured and focused,
  • Fit and proper and integrity.
View Job  Eastern Cape: BOOKKEEPR posted by National Bargaining Council for the Leather Industry of South Africa

Experience:

  • Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
  • Insurance / Financial Services sales experience,
  • Life & Non-Life insurance experience,
  • Proven track record achieving sales targets and efficiencies,

Prerequisite:

  • Minimum Grade 12 or a relevant NQF 4 qualification required,
  • Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
  • FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
  • FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Cape Town City Centre: Receiving Clerk

RESPONSIBILITIES Required to utilize the container receiving schedule to plan and organize the receiving requirement for the site Preparing the warehouse...


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Receiving Clerk

Cape Town City Centre: Plumber

Responsibilities Install, maintain, and repair plumbing systems, fixtures, and fittings Conduct inspections and identify plumbing issues across properties...


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Plumber

Cape Town City Centre: Temporary Contract Receptionist / Administrator

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE Temporary Contract SECTOR Administration BASIC SALARY Market...


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Temporary Contract Receptionist / Administrator

Cape Town City Centre: Channel Sales Executive

We are looking for a sales representative to be responsible for Selling our products and services to registered resellers and to develop relationships with...


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Channel Sales Executive

Cape Town City Centre: Counter Sales – Diesel Specialist

Key Responsibilities Serve as the primary contact for customers, handling product enquiries, specifications, quotations, and order processing. Provide...


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Counter Sales – Diesel Specialist

Cape Town City Centre: Tax Compliance Administrator

Our Client, an accounting company in the northern suburbs spezializing in accounting and related services for small and medium enterprises needs the skills...


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Tax Compliance Administrator

Cape Town City Centre: eCommerce Coordinator

KEY REQUIREMENTS TO MEET FOR CONSIDERATION You will have a tertiary qualification in Marketing, Communications or Business Administration, coupled with 1-3...

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eCommerce Coordinator

Cape Town City Centre: Junior Admin Assistant – Durbanville

Job Specificatio n Reception Employee enquiries Receive guests Sign for parcels Telephone Answer and forward calls Registers Maintain update Door logs tag...


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Junior Admin Assistant – Durbanville

Cape Town City Centre: Software Developer

Wed love to hear from you if you have a relevant degree and experience! Thank you for applying with RareCruit! Follow us on social media for the latest...


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Software Developer

Cape Town City Centre: Instrumentation Technician

Fast moving production Company with a global footprint, is seeking an Instrumentation Technician for their production facility in Cape Town. In this role,...


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Instrumentation Technician

Cape Town City Centre: Java React Developer

What Were Looking For 6 years of Java software development experience or full stack development Strong expertise in Java and Spring Boot Solid experience...


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Java React Developer

Cape Town City Centre: Virtual Advisor: STI (FAIS) Commercial Lines

Virtual Advisor STI FAIS Commercial Lines Job Description Summary To provide a solution orientated sales and service to customers in Short-term Insurance...


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Virtual Advisor

Cape Town City Centre: Senior 3rd Line Network Support Analyst (IT All Rounder)

Qualifications Certifications Microsoft Certifications MCSEMCP Preferred CCNA Cisco Certified Network Associate OR CCNP Cisco Certified Network...


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Senior 3rd Line Network Support Analyst (IT All Rounder)

Cape Town: Financial Controller posted by Profile Personnel

Well established automation company based in Cape Town are seeking a qualified and experience applicant to join their dynamic teamThe Financial Controller...


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Financial Controller

Cape Town Region: Cost Accountant

Minimum Requirements Grade 12 At least 3 years related experience, preferably in fruitexportfreight forwarding CIMA qualified, or BCom Accounting and...


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Cost Accountant

Cape Town City Centre: Creditors Clerk (Contract) Ref: 4019

For your application to be considered, youll need Matric a tertiary qualification will be advantageous, andor at least 5 years accounts payable experience,...


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Creditors Clerk (Contract) Ref

Cape Town City Centre: Steerman _ Abnormal Loads

Role Overview The Steersman plays a critical role in escorting and guiding abnormal load vehicles carrying extremely large, heavy, and high-value cargo....


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Steerman _ Abnormal Loads

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