Job Description
About the Role
Lewis Stores (PTY) Ltd is seeking a highly skilled and experienced Insurance Call Centre Agent to join our team in Cape Town. As an Insurance Call Centre Agent, you will be part of a team that offers insurance products to customers, working towards achieving targeted growth targets. You will have the opportunity to impact direct insurance sales via efficient offering of insurance products to prospective customers.
Key Responsibilities
- Outbound insurance sales calls to prospective customers strictly according to the insurance script
- Offering insurance products to leads/referrals telephonically using a Script
- Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery
- Proactively contribute to the customer experience, campaign performance and drive targets
- Achieve own sales targets and objectives
- Be a productive team player, who is efficient, works structured and focused
- Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk
- Adapt and change to fit in with changing business operational requirements
- To act professionally to ensure the interests of both the customer and Lewis are protected
- Accurately record and maintain information regarding products sold, follow product/system procedures
- Keep abreast of developments and trends in the financial services industry – self-learning
- Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements
- Commitment to learning, training, product knowledge, and call Centre operation/system requirements
Requirements
- Inbound & outbound insurance telephonic sales
- Knowledge and understanding of applicable Acts and Regulations
- Insurance product knowledge
- Insurance sales & financial services
- Sales and interpersonal skills
- Language & reading skills, fluent in English
- Other language skills – Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
- Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
- Good organizational and effective communication skills
- Work under pressure and in a deadline / target-orientated environment,
- Attention to detail and strong problem-solving skills,
- Highly productive team player, who is efficient, works structured and focused,
- Fit and proper and integrity.
Qualifications
- Minimum Grade 12 or a relevant NQF 4 qualification required,
- Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
- FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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