Cape Town: Intermediate End User Support Technician – Windows 11 Deployment posted by DLK Group
Posted on 2025-05-25 00:00:00
| Employer | DLK Group |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
- 4 Months (Contract)
- Westen Cape
- Participate in device readiness assessments and environment testing
- Assist with user scheduling and deployment logistics
- Ensure all tools, software, and storage media are ready and functional
- Perform secure backup of user data using encrypted portable drives
- Install and configure Windows 11 on allocated user devices
- Restore user files and settings post-installation
- Conduct post-upgrade checks for functionality (e.g., applications, printers, network access)
- Address and resolve common technical issues; escalate complex issues to senior support
- Obtain user confirmation and sign-off post-installation
- Log deployment activities and user confirmations accurately
- Contribute to quality assurance checks and incident reports
- Support users during the initial transition to Windows 11
- Capture lessons learned and assist with project closure documentation
Requirements
- National Diploma or Degree in Information Technology or related field.
- CompTIA A+ and N+ Certifications (advantageous).
- Microsoft certifications such as MD-100 or MD-102 (beneficial)
- 35 years in desktop or end-user IT support roles.
- Previous experience in OS upgrades or desktop migration projects.
- Strong understanding of Windows 10 and Windows 11 environments.
- Experience with backup and restoration of user data.
- Imaging, reinstallation, and endpoint configuration
- Familiarity with encrypted storage tools and file verification
- Effective troubleshooting of device drivers, connectivity, and application issues
- Knowledge of endpoint security best practices
- Professional verbal and written communication
- Positive, client-service oriented attitude
- Ability to operate independently or within a deployment team
- High attention to detail in technical execution and record-keeping
- Availability for full duration of the 4-month rollout
- Ability to travel to various deployment sites as needed
- Compliance with client security protocols and project procedures
- Own reliable transport (advantageous but not mandatory)
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