Cape Town: Intermediate / Senior Inbound Consultant posted by Fempower Personnel
Posted on 2025-08-06 00:00:00
| Employer | Fempower Personnel |
|---|---|
| Category | Travel/Tourism |
| Location | Western Cape / Cape Town |
Job Summary
Intermediate / Senior Inbound Consultant
Are you passionate about travel, driven by results, and known for delivering top-notch service? We’re looking for a friendly, energetic, and detail-oriented Inbound Tour Consultant to join our dynamic team. In this client-facing role, you’ll be responsible for managing enquiries from international tour operators and crafting exceptional, tailor-made travel experiences across Southern Africa.
If you’re a skilled communicator with a strong knowledge of the region and a talent for turning ideas into unforgettable itineraries, we want to hear from you.
Key Responsibilities:
- Manage inbound travel enquiries and create tailor-made itineraries for FITs and ad hoc groups
- Quote travel packages for custom itineraries and agent booking platforms
- Provide expert advice and outstanding service to overseas partners and tour operators
- Oversee full booking lifecycle from enquiry to travel completion
- Convert leads into bookings using confident, client-focused sales techniques
- Negotiate with suppliers to secure competitive pricing and value-added services
- Liaise with trusted suppliers across Southern Africa to ensure quality and consistency
- Communicate professionally via phone and email, maintaining service excellence
- Participate in after-hours duty on a rotational basis
- Maintain high service standards and attention to detail across all bookings
- Collaborate with team members to meet shared goals and deadlines
What Youll Bring:
- Minimum 3 years’ experience in inbound tour consulting
- Proven experience working with international tour operators
- Deep knowledge of Southern African destinations and travel products
- Skilled in FIT and group travel planning and quoting
- Comfortable with both itinerary creation and online agent quoting systems
- Exceptional attention to detail and organisational skills
- Proficient in Microsoft Word and general computer applications
- Creative thinker with a solid grasp of numbers
- Excellent communication skillsboth written and verbal
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong negotiation and relationship-building skills
- Experience dealing with senior corporate clients a plus
- Personal values aligned with honesty, creativity, fairness, and positivity
The Ideal Candidate:
- Genuinely passionate about the travel industry
- Positive, enthusiastic, and solutions-focused
- Dependable, accountable, and self-motivated
- Collaborative team player who thrives in a supportive environment
- Flexible and adaptable to change
To Apply:
Please submit your resume to *****@*****.co.za
Click Go Apply to apply online!
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