| Date | 2025-01-18 |
|---|---|
| Job Title | I&O Operations Support Engineer – Intermediate |
| Employer | JenRecruitment More Information |
| Salary | 26000 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
A registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking to appoint a I&O Operations Support Engineer you will be managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.
As a I&O Operations Support Engineer, you will be managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.
The ideal candidate should have exceptional communication skills, be self-motivated, organized and the willingness to always learn new technologies.
The primary function of this role is to provide the following:
IT Operations
- Monitoring of all Infrastructure as a member of the I&O team
- End-User Support for the business
- IT contact center
- Support Business with Telephony, infrastructure and connectivity and MS operations.
- Implement and adhere to best practice guidelines, policies, processes and procedures.
- Ensure technical operational efficiency within the business.
- Execute business needs, based on identified priorities within the team
- IT Operational monitoring and reporting
- Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
- Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
- Deliver successful end user support to Business
- Accountable to I&O Operations Specialist
Security and User Management
- Business application security administrator for all core applications.
- Spot checks on Ad accounts
- Assist with IT audits
- Assist with quarterly security reports
- Accountable to I&O Operations Specialist
Infrastructure
- Maintain the current functionality of infrastructure technology within the business
- Implement Infrastructure monitoring benchmarks as identified by the team.
- Accountable to I&O Operations Specialist
Lan & Wan
- Monitor and support the onsite Lan and Wan
- Assist users with password resets and connectivity support
- Accountable to I&O Operations Specialist
Asset Management
- Updating/Maintaining of the asset register for all IT hardware as part of the team
- Accountable to I&O Operations Specialist
Formal Education:
- Appropriate 3/4 year IT qualification
- (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
- MCSE / MCITP or Recognised Degree/Diploma
- O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC
Experience
- 5 – 7 Years IT Experience
- Experience in dealing with teams within geographical and technical complex environment.
- Microsoft Server 2008,2012,2016,2019
- Microsoft Exchange 2016, 2019, DAG
- Mimecast Email gateway Management
- O365 /Azure Administration
- RDS Terminal Services (2016,2019)
- Active Directory (2012,2016,2019)
- DNS, DHCP, Routing
- Windows File Server Management (DFS)
- ITIL v3/4
- AND / OR
- Azure Virtual Desktop/Cloud PC
- Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes
- and business processes by creating automated workflows to replace manual workflows including the following areas:
- Interpersonal and communication skills
- Problem-solving skills
- Planning & Organizing skills
- Time management
- Excellent technical knowledge
- Documentation skills
About the role:
- Kindly note that this is an intermediate position.
- This is a work from office position.
- Start date: as soon as possible, we are aware that some candidates may require 1 months notice period.
Please note should you not hear from us within two weeks please consider your application unsuccessful.
I&O Operations Support Engineer – Intermediate position available in Western Cape, Cape Town. This job position was posted by JenRecruitment. The job has been posted as a premium ad on 2025-01-18 at 13:00:41 in the It Computer category
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Cape Town: I&O Operations Support Engineer – Intermediate posted by JenRecruitment
A registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking to appoint a I&O Operations Support Engineer you will be managing the day-to-day Operations to provide deliv
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I&O Operations Support Engineer – Intermediate
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