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Cape Town: Junior Supervisor / Front of House posted by Wild Dreams Hospitality

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Job Description

As Junior Supervisor, you’ll play a key role in the smooth daily running of the café from ensuring excellent service and supporting the front-of-house team to maintaining a welcoming, upbeat atmosphere. You’ll work closely with management, lead by example on the floor, and help deliver a consistently positive guest experience.

Candidate Responsibilities:

  • Oversee daily front-of-house operations, including opening and closing procedures
  • Supervise, motivate, and support the service team during busy shifts
  • Provide warm, efficient, and professional customer service at all times
  • Handle customer queries and resolve issues with a proactive, friendly approach
  • Manage cash-ups, till operations, and basic administration
  • Maintain cleanliness, presentation, and smooth service flow throughout the café
  • Assist with staff training, shift planning, and operational support
  • Ensure consistent product quality and adherence to brand standards

Candidate Requirements:

  • Previous experience in a supervisory or senior waitron role within a café or restaurant environment
  • Excellent communication and leadership skills
  • Strong customer service orientation with a positive, can-do attitude
  • Organised, reliable, and able to multitask under pressure
  • Passionate about healthy food, sustainability, and community
  • Willingness to work flexible hours, including weekends

This is a live-out role.

About Food & Beverage Jobs in Western Cape

In the Western Cape region, the food and beverage industry is a significant contributor to the local economy, with various sectors such as hospitality, manufacturing, and agriculture employing professionals in this field. Typically, job seekers in this industry can expect to find opportunities in areas like restaurant management, quality control, marketing, and sales. Generally, these roles are highly sought after due to the growing demand for food and beverage services.

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When it comes to salaries, the range is quite broad, with entry-level positions typically falling within R150 000 – R300 000 per annum, depending on factors such as company size, industry sector, and level of experience. Experienced professionals can expect higher salaries, often ranging from R500 000 – R1 million or more per year. However, please note that these figures are only general estimates and may vary significantly based on individual circumstances.

Common skills for food and beverage professionals include excellent communication and leadership skills, attention to detail, ability to multitask, knowledge of food safety and quality control protocols, and experience with point-of-sale systems and inventory management software. Many employers also look for candidates with a strong understanding of customer service and marketing principles. In some cases, proficiency in languages such as Afrikaans, isiXhosa, or English may be an added advantage.

The industry sectors that commonly employ food and beverage professionals include the hospitality sector, manufacturing sector, financial services sector, and agriculture. These sectors often require professionals to work in fast-paced environments, manage inventory, and maintain high standards of quality control.

Career development opportunities for food and beverage professionals are diverse and extensive. Many aspiring professionals start as entry-level positions and work their way up to senior roles within a few years. Others may choose to pursue further education or training in areas like culinary arts, hospitality management, or food science. With experience, they can move into leadership positions, open their own businesses, or explore roles in related fields like marketing or sales.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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