Cape Town: Night Shift Fleet Controller posted by OttoBauthentic

The Night Shift Fleet Controller is responsible for overseeing and coordinating transport operations during the night shift. This role involves actively monitoring high-risk and time-critical loads, resolving operational issues as they arise, and maintaining effective communication with drivers, customers, and internal stakeholders. The controller is accountable for ensuring high levels of load, route, and system accuracy, investigating delays or deviations, and managing exceptions to minimise service disruptions and ensure on-time delivery.

Decision-Making During Night Operations:

• Handle additional client requests or route changes, ensuring client requirements are met without disrupting overall schedules.
• Manage situations where drivers are fatigued, ensuring they are provided with adequate rest and sleep while minimizing operational disruption.
• Address unauthorized driver stops by enforcing company policies and making decisions to ensure compliance and prevent delays.

Real-time Fleet Monitoring:

• Track high risk loads vehicle locations and status through GPS or telematics systems to ensure operations run smoothly throughout the night, quickly addressing issues such as delays, breakdowns, or route deviations.
• Coordinate and monitor the scheduling and dispatching of vehicles to ensure timely night deliveries, optimizing routes and minimizing downtime.

Driver Support and Coordination:

• Communicate with drivers throughout the night shift to provide updates, support, and instructions, resolving any concerns they encounter on the road.
• Ensure adherence to safety protocols, regularly checking compliance with safety standards and planning rest stops to reduce risk.
• Address driver fatigue management, especially during late hours, to prioritize driver safety.
• Brief with new loading locations and debrief driver when load execution has been finalized.

System Admin:

Ensure all loads are accurately created and maintained in the Transport Management System (TMS), including correcting loads, stops, and trip briefing data to enable accurate trip tracking and visibility.

Create and load new trips in the TMS if required.

Client Communication:

• Serve as the main point of contact for client inquiries during the night, addressing service-related issues and ensuring prompt updates on delivery timelines.
• Provide real-time updates on designated group channels to keep clients informed of the progress of their loads during night hours.

Incident and Breakdown Management:

• Respond to fleet issues such as breakdowns or accidents during the night, coordinating immediate repairs or roadside assistance to minimize delays.
• Assist with gathering statements and relevant details from drivers for insurance claims when incidents occur.

Ad-hoc duties as per operational requirements.