Operations Associate (Client Onboarding/Tech Support) (Cpt Hybrid)
Posted on 2025-04-23
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Lead and manage the onboarding and technical integration of enterprise and strategic clients.
- Coordinate internal and external stakeholders to track and deliver key onboarding milestones.
- Act as the primary point of contact for all technical and product-related queries during the integration phase.
- Support and validate configuration, testing, and implementation of APIs, webhooks, and low-code workflows.
- Provide first-line technical support for escalated queries from the Sales or Client Success teams.
- Investigate and troubleshoot issues using tools such as Postman, dashboards, logs, or test environments.
- Coordinate internal stakeholders to ensure timely resolution of technical or product-related issues.
- Collaborate with the Engineering team to escalate and resolve complex technical challenges.
- Contribute to the development of internal tools, documentation, and knowledge-sharing resources.
- Support the Product Lead with defining, testing, and validating new product features.
- Participate in UAT (User Acceptance Testing) and ensure alignment with acceptance criteria.
- Assist in the documentation process for internal and client-facing guides, user flows, and edge cases as needed.
- Assist with internal projects aimed at improving operational efficiency and client experience.
- Support the design of lightweight, low-code or no-code solutions to streamline internal processes.
- Help capture key operational learnings, risks, and metrics to inform ongoing improvement efforts.
- A completed formal university degree in one of the following or related fields:
- At least 2 years of relevant work experience in a technology-led, product-driven, or operational role.
- Project Management or Agile delivery experience either formally as part of a delivery role or informally as part of client/product rollouts.
- Demonstrated experience collaborating with technical teams, such as Software Engineering or Product Management.
- Exposure to or experience working with technical products, especially those involving APIs, data workflows, or client platforms.
- A Scrum Master, Agile, or Project Management certification (e.g. PMP, Prince2, PSPO, CSM).
- Experience working with clients, especially in onboarding, integration, or solution support contexts.
- Familiarity with tools such as Postman, Jira, Notion, or low-code platforms (e.g. Zapier, Make.com).
- Exposure to data-driven platforms, financial services, or API ecosystems.
Operations Associate (Client Onboarding/Tech Support) (Cpt Hybrid) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a free ad on 2025-04-23 at 16:05:40 in the It Computer category
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