Menu Close

Cape Town: Operations & Customer Service Agent – Remote Position posted by Employ Africa Group

Operations & Customer Service Agent – Remote Position

Posted on 2025-02-05

Salary 8500

Category Logistics

Location

Job Summary

Our client is a rapidly growing marketplace disrupting the Logistics Industry across Europe.

Due to significant existing and future growth, our client is looking for Operations & Customer Service Agents to join their team.

Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.

Responsibilities included as an Operations & Customer Service Agent:

The type of work you could be asked to take on and trained within are:

  • Driver management, onboarding and compliance
    • Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
    • Issuing and taking queries on driver pay and statements.
    • Driver spot check and ad hoc support
  • Marketplace bookings
    • Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
    • Allocation of bookings when necessary
    • Managing any cancellations and ensuring refunds are issued.
  • Customer interaction
    • Taking Inbound calls, logging and escalating where necessary
    • Query, complaint and dispute resolution

Vital requirements for the role of Operations & Customer Service Agent include:

  • Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
  • High level of computer literacy is required, this is a 100% online web based position
  • High-speed, reliable internet connection (speed tests will be required and ongoing)
  • Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.

Skills and experience needed to be successful as an Operations & Customer Service Agent:

  • Clear English communication skills both written and verbal.
  • Ability to learn quickly and understand software products and features.
  • Attention to detail in configuration and documentation.
  • Must be able to work independently as well as a member of a cross-functional team based in the UK.
  • Ability to work in a very fast paced, high growth ever changing operational environment.

If you have the drive and determination to make an impact on a growing business, apply now!

Operations & Customer Service Agent – Remote Position position available in Western Cape, Cape Town. This job position was posted by Employ Africa Group. The job has been posted as a premium ad on 2025-02-05 at 13:25:29 in the Logistics category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

View Job  Cape Town: Operations Manager posted by Goldman Tech

We do not process job applications; we simply aggregate and display job listings.

More related positions


Midrand: Sap Abap Developer & Operations Consultant Exp 1750

About the Role: We are seeking a highly experienced SAP ABAP Developer & Operations Consultant to join our team. The ideal candidate should have strong expertise in SAP ABAP, S4Hana, UI5, operations management, debugging, and problem-solving. In addition,


View Job
Sap Abap Developer & Operations Consultant Exp 1750

Jet Park: Workshop Operations & Team Leader – Industrial Machinery – Jet Park

Workshop Operations & Team Leader Industrial Machinery Jet Park A supplier of industrial machinery requires an experienced Workshop Operations and Team Leader in the aftermarket division Job purpose: Manage, motivate and develop the service team members in


View Job
Workshop Operations & Team Leader – Industrial Machinery – Jet Park

Claremont: I & O Operations Support Engineer

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : IT BASIC SALARY : R26 000 START DATE : A.S.A.P / Immediate REQUIREMENTS: Matri


View Job
I & O Operations Support Engineer

Eastern Cape: Director: Financial Control & Operations

Minimum Requirements: An Honour`s degree in Accounting, Finance or Business Administration. Registration as a Chartered Accountant in South Africa. A Masters degree in Accounting, Finance or Business Management will be an advantage. 10 years` experience in


View Job
Director

Cape Town: I&O Operations Support Engineer – Intermediate posted by JenRecruitment

A registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking to appoint a I&O Operations Support Engineer you will be managing the day-to-day Operations to provide deliv


View Job
I&O Operations Support Engineer – Intermediate

Cape Town: Fund Operations Associate €“ Client Focused (6-Month Ftc) posted by Rory Mackie & Associates

About the team:Fund Operations is responsible for the oversight and facilitation of transfer agent activities and supporting clients who invest in our clients fund ranges. The Fund Operations Team supports the business by facilitating flows into and out of


View Job
Fund Operations Associate €“ Client Focused (6-Month Ftc)

Cape Town: Institutional Client Operations Analyst posted by Rory Mackie & Associates

The Client Operations Team is a client servicing team based in South Africa and globally. The team works closely with the strategic client relationship team in the client servicing of a designated set of clients, invested via an Investment Management Agree


View Job
Institutional Client Operations Analyst

Johannesburg: It Operations Specialist (Microsoft 365 And Cybersecurity) posted by Rory Mackie & Associates

Role Overview:Our client, a well-established Hedge Fund Manager, with a long history of delivering excellent returns, is seeking a proactive IT Operations Specialist to join their IT team. This person will be responsible for monitoring and improving their


View Job
It Operations Specialist (Microsoft 365 And Cybersecurity)

Cape Town: Head Of Operations posted by Rory Mackie & Associates

PURPOSE: Overall responsibility for the management of the procurement, logistics and technical compliance functions of our client, in support of revenue growth and profitability. Manage the relationship and deliverables of commercial partners and vendors.

View Job  Stellenbosch: Audit Manager posted by Sagen Advisory

View Job
Head Of Operations

Port Alfred: Operations / Food & Beverage Manager – Game Lodge posted by Zeebra Junction Specialist Recruitment

Overview My client an established 5 Star Game Lodge (10 Rooms) in the Eastern Cape Province is urgently recruiting for a Food and Beverage / Operations ManagerApplications Applications should be done online to this advert or alternitivly : email- The Recru


View Job
Operations / Food & Beverage Manager – Game Lodge

White River: Operations / Food & Beverage Manager posted by Zeebra Junction Specialist Recruitment

Overview My client a well known and established Resort and Conference Venue in Mpumalanga is recruiting for an Operations / F&B ManagerApplications Applications should be done online to this advert or alternatively : email- The Recruiter - Zeebra Junc


View Job
Operations / Food & Beverage Manager

Johannesburg: Operations & Maintenance Specialist posted by TalentCru

We are seeking an experienced Operations Maintenance Specialist for a 6-month contract to oversee the maintenance and upgrading of network infrastructure, ensuring compliance with industry standards and optimizing operational expenditure. The successful ca


View Job
Operations & Maintenance Specialist

South Africa: Unit / Site Manager (Operations/Lodge Manager/F&B Manager) (Various Properties In Sa) posted by Professional Career Services

Employer DescriptionA rapidly expanding, good quality, budget but edgy and rather funky short-stay accommodation brand. Head office is located in Johannesburg and units are located across Southern Africa on the National Routes.Positions are for Beitbridge,


View Job
Unit / Site Manager (Operations/Lodge Manager/F&B Manager) (Various Properties In Sa)

Kempton Park: Junior Operations Administrator (Fmcg) posted by AtripleA recruitment & temps

Our client in the FMCG industry is looking to hire a Junior Operations Administrator.Duties and Responsibilities• Basic office admin, filing and data capturing• Boardroom and front office management• Daily HR functions:o Capturing working ho


View Job
Junior Operations Administrator (Fmcg)

Gauteng: Operations Executive (Health) posted by AtripleA recruitment & temps

Duties and ResponsibilitiesEffective Financial Management• Secure and manage sufficient financial resources to facilitate business development or expansion.• Conduct opportunity viability assessments.• Develop and achieve financial objective


View Job
Operations Executive (Health)

Pretoria: Wholesale And Retail Operations (Disabled Learnership) posted by AtripleA recruitment & temps

Our client in the Retail Industry is looking for People Living with Disability to join their growing InstitutionAspects to be covered during Learnership:• Interaction with Customers• Mark Merchandise and Maintain Displays• English Language F


View Job
Wholesale And Retail Operations (Disabled Learnership)

Pretoria: Operations Leader (Import & Export) posted by AtripleA recruitment & temps

Our client in the Import and Export Industry is looking to hire an Operations Leader to fill the vacant position in their institutionResponsible for company daily operation, helping set company`s quarterly goals and executing the corresponding quarterly pl

View Job  Cape Town: Php Developer posted by Goldman Tech

View Job
Operations Leader (Import & Export)

Pretoria: Operations Manager (Media And Print) posted by AtripleA recruitment & temps

Our client in the Media and Print industry is looking to hire an Operations Manager for the vacant position they have in their institute.Duties and Responsibilities• Allocating Sales Targets and ensuring that they are achieved• Ensure staff alway


View Job
Operations Manager (Media And Print)

Pretoria: Operations Leader posted by AtripleA recruitment & temps

Our client in the Import and Export Industry is looking to hire an Operations Leader to fill the vacant position in their institutionResponsible for company daily operation, helping set company`s quarterly goals and executing the corresponding quarterly pl


View Job
Operations Leader

Pretoria: Supervisor Branch Operations posted by AtripleA recruitment & temps

Our client in the Insurance industry is looking for a Supervisor to supervise branch administration and operations. Key responsibilities 1. Supervise all client liaison and sales support in the branch offices• Supervise the service delivery to interna


View Job
Supervisor Branch Operations

Durban: Supervisor: Branch Operations (Insurance) posted by AtripleA recruitment & temps

Supervisor: Branch OperationsLocation: Kwa Zulu - NatalSalary: R22 000 p.mOur client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.Responsibilities:Supervise all client liaison and


View Job
Supervisor

Pretoria: Senior Manager: Il New Business And Branch Operations (Insurance) posted by AtripleA recruitment & temps

Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficient and effective workflow in the department and to ensure correct underwriting decisions are made and to oversee the funct


View Job
Senior Manager

Pretoria: Senior Manager: Il New Business And Branch Operations (Insurance) posted by AtripleA recruitment & temps

Senior Manager: IL New Business and Branch OperationsSector: InsuranceLocation: PretoriaSalary: R840 000 p.a (negotiable)Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficien


View Job
Senior Manager

South Africa: Operations Manager (Construction) posted by AtripleA recruitment & temps

Should you meet the above requirements, please email your CV to AtripleA recruitment & temps Operations Manager (Construction) position available in South Africa, South Africa. This job position was posted by AtripleA recruitment & temps. The job has been


View Job
Operations Manager (Construction)

Durban: Operations & Warehouse Manager – Electronics Industry posted by Hire Resolve

Hire Resolve`s client is seeking a highly motivated and experienced individual to fill the role of Operations & Warehouse Manager in the electronics Industry in KwaZulu-Natal. The ideal candidate will have a proven track record in managing warehouse op


View Job
Operations & Warehouse Manager – Electronics Industry

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area