Date | 2024-06-08 |
---|---|
Job Title | Operations & Customer Service Agent – Remote Position |
Employer | Employ Africa Group More Information |
Salary | 8500 |
Category | Logistics |
Location |
Western Cape / Cape Town |
Job Summary
Our client is a rapidly growing marketplace disrupting the Logistics Industry across Europe.
Due to significant existing and future growth, our client is looking for Operations & Customer Service Agents to join their team.
Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.
Responsibilities included as an Operations & Customer Service Agent:
The type of work you could be asked to take on and trained within are:
- Driver management, onboarding and compliance
- Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
- Issuing and taking queries on driver pay and statements.
- Driver spot check and ad hoc support
- Marketplace bookings
- Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
- Allocation of bookings when necessary
- Managing any cancellations and ensuring refunds are issued.
- Customer interaction
- Taking Inbound calls, logging and escalating where necessary
- Query, complaint and dispute resolution
Vital requirements for the role of Operations & Customer Service Agent include:
- Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
- High level of computer literacy is required, this is a 100% online web based position
- High-speed, reliable internet connection (speed tests will be required and ongoing)
- Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.
Skills and experience needed to be successful as an Operations & Customer Service Agent:
- Clear English communication skills both written and verbal.
- Ability to learn quickly and understand software products and features.
- Attention to detail in configuration and documentation.
- Must be able to work independently as well as a member of a cross-functional team based in the UK.
- Ability to work in a very fast paced, high growth ever changing operational environment.
If you have the drive and determination to make an impact on a growing business, apply now!
Operations & Customer Service Agent – Remote Position position available in Western Cape, Cape Town. This job position was posted by Employ Africa Group. The job has been posted as a premium ad on 2024-06-08 at 13:18:54 in the Logistics category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Centurion: Information & Operations Technology Executive
Minimum Job Requirements: Honours Degree in Information Technology, Computer Science, Computer Engineering essential. Postgraduate qualification (MBA or Technology Management) an added advantage. At least 12 yearsâ?? post qualification experience with demo
View Job
Information & Operations Technology Executive
Durban North: 5 Star Hotel F&B Operations Manager – Report To F&B Manager posted by What Next Recruitment
Hotel Food and Beverage Operations ManagerDolphin Coast, KZNSalary Negotiable on experienceWe are looking for an experienced Food and Beverage Operations Manager to join the Team at this Award Winning Hotel. You must have all round F&B Management experienc
View Job
5 Star Hotel F&B Operations Manager – Report To F&B Manager
George: Refrigeration Operations & Service Manager
Requirements: Trade tested and qualified in HVAC and Refrigeration. Experienced in daily Service related Refrigeration issues and Project builds. 15- 20 years industry experience “you know refrigeration inside out”. 5-10 years in a similar position managin
View Job
Refrigeration Operations & Service Manager
Midrand: Aws/Azure Operations & Incident Manager – 2740
If you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring, debugging and fault-finding. This is the right position for you. ESSENTIAL SKILLS AWS technologies: AWS Networking, SQS, SNS, Kinesis, Lambda,
View Job
Aws/Azure Operations & Incident Manager – 2740
Cape Town Region: Project Manager – Financial Services (Fund Operations, Governance & Control) – Century City, Cape To
PROJECT MANAGER Financial Services (Fund Operations, Governance & Control) Century City, Cape Town (SA) Highly Competitive Package on Offer Forming part of the Client Services Central Operations team of this highly reputable Global Investment firm , the Pr
View Job
Project Manager – Financial Services (Fund Operations, Governance & Control) – Century City, Cape To
Cape Town Region: Global Costing, Operations & Key Accounts Manager (Manufacturing)
REQUIREMENTS Matric, Degree in Finance, Accounting, Business Administration, or related field Strong management accountant skills, with a minimum of 5 years experience in a senior accounting role for a manufacturing business, including prior experience in
View Job
Global Costing, Operations & Key Accounts Manager (Manufacturing)
Johannesburg: Logistics: Production Planning & Operations Officer
Job Description: Agent KPI capturing, performance capturing and Reporting. Organize and plan daily output tasks and schedules to ensure staff requirements are met in terms of capacity. Production planning to match expected output. Time and attendance monit
View Job
Logistics
Elandsfontein: Operations & Planning Manager
Requirements: Post Graduate Degree in Logistics / Warehouse / Supply Chain Management or related fields (NQF 8) 6-8 years of experience in Logistics / Warehouse Management in a Manufacturing environment. 3-5 years should be at Management level. Computer Li
View Job
Operations & Planning Manager
Johannesburg: Head Of Production & Operations (Textile Industry) – Jhb
Our client within the in the textile industry is looking for a Head of Production & Operations. This position is on a contract basis with a view to go permanent. Min 10 years experience in the textile industry in Production & Operations Ability to design a
View Job
Head Of Production & Operations (Textile Industry) – Jhb
Malmesbury: Operations Manager posted by Joubert & Associates
Prima Tyres in Malmesbury currently has a challenging career opportunity for a dynamic and results-driven Operations Manager to coordinate, oversee and manage various aspects of the business in liaison with the relevant branch managers. The successful cand
View Job
Operations Manager
Johannesburg: Chief Technology & Operations Officer posted by Tipp Focus
Job Advert SummaryThe company is South Africas only specialist agricultural company established in 1912, the companys sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reac
View Job
Chief Technology & Operations Officer
Cape Town: Junior Sales & Operations Consultant posted by Tower Group
Our well prestige travel and tourism client based in Cape Town is looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards.The ideal candidate must be flexible, with their own, reliable transport, sin
View Job
Junior Sales & Operations Consultant
Johannesburg: Operations Support & Safety Officer posted by Jelocorp
Job Summary:Our client within the mining industry is currently seeking a Operations Support & Safety Officer. The successful incumbent will be responsible on a daily basis for ensuring workplace safety and providing operational support. This job operat
View Job
Operations Support & Safety Officer
Johannesburg: Experiential & Activations Operations Director posted by Ad Talent Africa
Who are we: An innovative experiential and activations agency dedicated to creating impactful and memorable brand experiences.Who are we looking for: We are seeking a dynamic and strategic leader to join our team as an Operations Director.What will you do:
View Job
Experiential & Activations Operations Director
Cape Town: Operations & Customer Service Agent – Remote Position posted by Employ Africa Group
Our client is a rapidly growing marketplace disrupting the Logistics Industry across Europe. Due to significant existing and future growth, our client is looking for Operations & Customer Service Agents to join their team.Working independently, within
View Job
Operations & Customer Service Agent – Remote Position
Cape Town Region: Project Manager – Financial Services (Fund Operations, Governance & Control) – Century City, Cape To
PROJECT MANAGER Financial Services (Fund Operations, Governance & Control) Century City, Cape Town (SA) Highly Competitive Package on Offer Forming part of the Client Services Central Operations team of this highly reputable Global Investment firm, the Pro
View Job
Project Manager – Financial Services (Fund Operations, Governance & Control) – Century City, Cape To
Claremont: I & O Operations Support Engineer
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : IT BASIC SALARY : R26 000 START DATE : A.S.A.P / Immediate REQUIREMENTS: Matri
View Job
I & O Operations Support Engineer
Midrand: Aws/Azure Operations & Incident Manager – 2740 posted by JorDan HR
If you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring, debugging and fault-finding. This is the right position for you. ESSENTIAL SKILLS AWS technologies: AWS Networking, SQS, SNS, Kinesis, Lam
View Job
Aws/Azure Operations & Incident Manager – 2740
Cape Town: Operations & Maintenance Engineer – Solar Industry – (R684 000 – R620 000) posted by Hire Resolve
Hire Resolves client in the Solar Industry is urgently seeking the expertise of a Operations & Maintenance Engineer in Cape Town. Reports To:Head of Engineering and O&MChief Technical OfficerJob Overview:Assist the Asset Manager and Operation and M
View Job
Operations & Maintenance Engineer – Solar Industry – (R684 000 – R620 000)
Kempton Park: Junior Operations Administrator (Fmcg) posted by AtripleA recruitment & temps
Kempton Park Junior Operations Administrator 8000 Our client in the FMCG industry is looking to hire a Junior Operations Administrator.Duties and Responsibilities• Basic office admin, filing and data capturing• Boardroom and front office manage
View Job
Junior Operations Administrator (Fmcg)
Gauteng: Operations Executive (Health) posted by AtripleA recruitment & temps
Gauteng Operations Executive 15000 Duties and ResponsibilitiesEffective Financial Management• Secure and manage sufficient financial resources to facilitate business development or expansion.• Conduct opportunity viability assessments.• De
View Job
Operations Executive (Health)
Pretoria: Operations Leader (Import & Export) posted by AtripleA recruitment & temps
Pretoria Operations Leader (Import & Export) 7000 Our client in the Import and Export Industry is looking to hire an Operations Leader to fill the vacant position in their institutionResponsible for company daily operation, helping set company`s quarterl
View Job
Operations Leader (Import & Export)
Pretoria: Operations Leader posted by AtripleA recruitment & temps
Pretoria Operations Leader 40000 - 50000 Our client in the Import and Export Industry is looking to hire an Operations Leader to fill the vacant position in their institutionResponsible for company daily operation, helping set company`s quarterly goals a
View Job
Operations Leader
Pretoria: Supervisor Branch Operations posted by AtripleA recruitment & temps
Pretoria Supervisor Branch Operations 23500 Our client in the Insurance industry is looking for a Supervisor to supervise branch administration and operations. Key responsibilities 1. Supervise all client liaison and sales support in the branch offices&b
View Job
Supervisor Branch Operations
Durban: Supervisor: Branch Operations (Insurance) posted by AtripleA recruitment & temps
Durban, KwaZulu Natal Permanent R22000 Supervisor: Branch OperationsLocation: Kwa Zulu - NatalSalary: R22 000 p.mOur client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.Responsi
View Job
Supervisor