Outbound/Inbound Call Centre Manager ( Green Point)
Posted on 2025-03-08
| Employer | The Key Recruitment Group |
|---|---|
| Salary | 0 |
| Category | Sales Marketing |
| Location | Western Cape / Cape Town |
Job Summary
One of our clients based in Green Point, an innovative, contemporary, and dynamic Real Estate Brokerage is looking for a Outbound/Inbound Call Centre Manager.
Requirements:
-Minimum of 2-5+ years of experience in a call centre management role.
-Proven track record of successfully managing outbound and inbound call centre teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call centre software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call centre systems and tools.
-Own Laptop & Transport
Plus points:
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
Key
Responsibilities:
-Oversee the day-to-day operations of the outbound and inbound call centres.
-Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
-Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
-Monitor call centre metrics and prepare regular performance reports for senior management.
-Handle escalated customer issues and provide effective resolutions.
-Collaborate with other departments to ensure a seamless customer experience.
-Implement and maintain call centre technology and software to optimise operations.
-Ensure compliance with company policies, industry regulations, and quality standards.
-Conduct regular team meetings and performance reviews.
– Recruit and train call centre staff
Outbound/Inbound Call Centre Manager ( Green Point) position available in Western Cape, Cape Town. This job position was posted by The Key Recruitment Group. The job has been posted as a premium ad on 2025-03-08 at 13:00:46 in the Sales Marketing category
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