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Cape Town: Project Manager posted by CallForce

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Job Description

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

  • Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
  • Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
  • Develop and maintain detailed project plans, timelines, and documentation
  • Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
  • Track project milestones and escalate potential delays to leadership
  • Schedule and facilitate project meetings, prepare agendas and record minutes
  • Support risk management, issue tracking, and resolution planning
  • Ensure compliance with SLA commitments and contractual obligations
  • Monitor project KPIs and support post-implementation reviews

Requirements

Experience:

  • 24 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
  • Proven track record of delivering client onboarding, transitions, or process improvement projects,
  • Demonstrated involvement in UAT or software testing phases
  • Familiarity with tools like Monday.com, or MS Project is advantageous
  • Ability to work flexible hours
  • Own vehicle

Skills

  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Analytical and detail-oriented approach to problem-solving
  • Proven ability to work under pressure and meet tight deadlines
  • Collaborative mindset and stakeholder management finesse
View Job  Cape Town: Management Accountant posted by Hire Resolve



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