Qa Manager
Posted on 2025-03-17
| Employer | CallForce |
|---|---|
| Salary | 0 |
| Category | Trade Artisans Technical |
| Location | Western Cape / Cape Town |
Job Summary
The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives.
Key Responsibilities
- Quality Strategy and Management
- Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
- Establish quality metrics and standards tailored to client requirements and business goals.
- Align QA processes with industry best practices and regulatory standards.
- Team Leadership
- Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
- Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
- Foster a culture of accountability, teamwork, and continuous improvement within the QA department.
- Monitoring and Reporting
- Oversee quality audits, call monitoring, and other performance evaluation processes to identify trends and improvement opportunities.
- Analyze quality data and provide actionable insights to operations and leadership.
- Prepare and present regular reports on quality performance, including root cause analysis and recommendations.
- Collaboration and Stakeholder Engagement
- Work closely with operations, training, and client teams to align quality standards and address service gaps.
- Provide feedback to training teams to address knowledge and skill gaps identified through QA processes.
- Act as a point of contact for clients on quality-related matters, ensuring their expectations are met or exceeded.
- Continuous Improvement
- Identify process inefficiencies and collaborate with teams to implement corrective actions.
- Introduce and leverage AI tools, speech analytics, and other technologies to enhance quality monitoring and reporting.
- Stay updated on industry trends and innovations to ensure QA processes remain competitive and effective.
Key Qualifications and Skills.
Experience
- 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
- Proven track record of managing QA frameworks across multiple campaigns or verticals.
Skills
- Strong analytical skills with the ability to interpret and present data-driven insights.
- Exceptional communication and interpersonal skills for managing cross-functional teams and clients.
- Proficiency in QA tools, CRM systems, and reporting platforms.
- Leadership and conflict resolution skills to manage diverse teams and address performance issues effectively.
Qa Manager position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-17 at 13:06:34 in the Trade Artisans Technical category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Other: Qa/Qc Manager (Jb5052) posted by Kontak Recruitment
"? QA/QC Manager Opportunity in Lusaka, Zambia! ?? R55K R75K CTC per month? Perks: Accommodation, transport & food allowance, medical insurance, project bonuses? 2-Year Fixed TermAre you a QA/QC expert with a passion for civil infrastructure projects? ? W
View Job
Qa/Qc Manager (Jb5052)
Durban: Qa And R&D Manager
Job Summary General management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key Duties/Responsibilities Managing Quality KPI targets at O/S Company Quality process management to ensure th
View Job
Qa And R&D Manager
Durban: Qa Manager (Fssc)
Purpose: To oversee product quality, raw material analysis, internal audits, maintaining the Supplier Quality Assurance (SQA) and Hazard Analysis Critical Control Point (HACCP) systems, and ensuring compliance with industry regulations. The QA Manager will
View Job
Qa Manager (Fssc)
Port Elizabeth: Operations Manager posted by INQAKU (Pty) Ltd
We are looking for a vibrant and people-oriented operations manager who is driven and experienced and capable of overseeing and optimizing day-to-day operations. This role requires a dynamic leader who fosters collaboration, ensures seamless execution of b
View Job
Operations Manager
Port Elizabeth: Quality Assurance (Qa) Manager
Our client, a dynamic and fast-growing market research company, is seeking a highly skilled Quality Assurance (QA) Manager to build and lead their QA department. This is an exciting opportunity to build processes, develop a high-performing team, and ensure
View Job
Quality Assurance (Qa) Manager
Johannesburg: Executive Manager – Academic Affairs, Research And Quality Assurance (Aarqa) Laboratory Service (5 – Year Fixed Term Contract) posted by Isilumko Staffing
Main Purpose of the job:Providing strategic direction, management oversight and monitoring and evaluation of diagnostic, teaching, training and research and development mandates of the organisation and its total quality management and accreditation.Key Job
View Job
Executive Manager – Academic Affairs, Research And Quality Assurance (Aarqa) Laboratory Service (5 – Year Fixed Term Contract)
Port Elizabeth: Qa Manager (Health) posted by AtripleA recruitment & temps
Our client in the Health Industry is looking to hire a QA Manager.ResponsibilitiesPlanning & Processes • Interpret, implement, and coordinate systems, processes, policies, and procedures contributing to the quality assurance in the unit.• Provide
View Job
Qa Manager (Health)
Cape Town: Qa Manager posted by CallForce
The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous impr
View Job
Qa Manager
Durban: Qa And R&D Manager posted by Execustaff South Africa (Pty) Ltd
Job SummaryGeneral management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key Duties/ResponsibilitiesManaging Quality KPI targets at O/S CompanyQuality process management to
View Job
Qa And R&D Manager
Johannesburg: Qc/Qa Manager posted by Deka Minas (Pty) Ltd
QC/QA ManagerPlease note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.A trusted and well established client of ours in The Middle East is seeking an experienced QC/QA Manager to:Ensures that all pr
View Job
Qc/Qa Manager
South Africa: Quality Assurance Manager (Qa) (Aramco Experience) posted by Sydsen Uthintane
About the RoleWe are looking for an experienced QA Manager with a Civil or Mechanical Engineering background to oversee and implement quality assurance procedures for major projects in Dammam and Ras Tanura. If you have 10+ years of experience and Saudi Ar
View Job
Quality Assurance Manager (Qa) (Aramco Experience)
Midrand: Sales Manager posted by Euniqa Recruit
Minimum Requirements:Matric Certificate.Relevant degree or diploma and advantage 3-5 years of experience in sales or a related field.2+ years in a leadership or management position, ideally within a sales environment.Computer literacyOwn reliable tran
View Job
Sales Manager
Gauteng: Qa Manager – Meat Markets posted by Manpower Group
Key ResponsibilitiesQuality Systems ManagementDesign, implement, and continuously improve the Quality Assurance System (QMS)Ensure compliance with applicable laws, regulations, and industry standardsConduct risk assessments using HACCP principles to mainta
View Job
Qa Manager – Meat Markets
South Africa: Ecr Qa/Qc Manager posted by Perfect Placement Recruitment
Job Title: ECR QA/QC ManagerLocation: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-TimeNon- negotiable qualifications and experience required:Experience:Minimum 3 years of experience in quality assurance/quality control, pre
View Job
Ecr Qa/Qc Manager
South Africa: Qa/Qc Manager (Energy) €“ Kenya posted by Hire Resolve
Hire Resolves client is urgently seeking the expertise of a QA/QC Manager in Kenya. Key Requirements: Degree in Engineering+10 years experience in the renewable energy / power sectorExpert in API 580Must have experience working in East Africa Dut
View Job
Qa/Qc Manager (Energy) €“ Kenya
Cape Town: Qa Manager posted by Hire Resolve
A leading food manufacturing company situated in Cape Town is urgently seeking the expertise of an experienced QA Manager to join their team.The successful incumbent for this position will be responsible for:The incumbent will be responsible for managing t
View Job
Qa Manager
Cape Town: Qa Manager posted by Hire Resolve
A leading food manufacturing company situated in the Western Cape is urgently seeking the expertise of an experienced QA Manager to join their team.The successful incumbent for this position will be responsible for:Supervise QC and QA analysts.Ensure equip
View Job
Qa Manager
Rustenburg: Qa Manager posted by Hire Resolve
Hire Resolve is currently seeking a dedicated and detail-oriented QA Manager to join our client`s team in Rustenburg. In this key role, you will oversee the quality assurance processes, ensuring that products meet the highest standards of quality and compl
View Job
Qa Manager