Cape Town Region: Concierge, Luxury Hotel, Cape Town posted by Cedrus Libani Recruitment Agency Ltd

January 28, 2026 Jobs in Cape Peninsula

Cedrus Libani Recruitment Agency Ltd

Western Cape

Catering / hospitality

Job Description

About the Role

We are seeking a highly skilled and experienced Concierge to join our team at a luxurious hotel in Cape Town. As the face of our hotel, you will be responsible for ensuring the smooth and efficient operation of the Concierge department, providing exceptional service to all guests, and acting as a ‘One Point Contact’ for all in-house guests. You will have the opportunity to develop relationships with local businesses and attractions, facilitating the fulfillment of guests’ requests and making your mark on the hospitality industry.

Key Responsibilities

Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
Provide accurate information to guests in a courteous manner, fill all reasonable guest requests and requirements, and anticipate guests’ needs.
Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
Properly handle incoming and outgoing mail packages and faxes.
Stay self-informed on activities available in the city, i.e., theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc., and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
Keep the Head Concierge and Senior Management well-informed of any guest’s concerns or complaints, and action taken.
Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby.
Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
Work closely with the Valet Parking associates to ensure smooth handling of guests and customer vehicles.
Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery, and/or special requests.

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Requirements

2-3 years in a similar position in comparable hotels
Graduates from reputed hotel management schools
Valid PDP Driver’s License

Qualifications

Completed Bachelor’s degree in Hotel Management or related field (if applicable)

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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