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Cape Town Region: Ecommerce Manager – Old Khaki posted by Cape Union Mart International Ltd

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Job Description

Were looking for an experienced, highly organised Retail eCommerce Manager to lead our online trading operations and manage the team responsible for product catalogue, merchandising, website content and optimisation. This is a strategic operations role at the heart of our digital commerce engine. Youll be responsible for ensuring our products, categories, content and onsite experience are accurate, optimised and trading effectively while leading a high-performing team and collaborating closely with stakeholders across the business. If youre a natural organiser, a clear communicator, and a leader who thrives in a fast-paced retail environment, this role is for you. Key Responsibilities Team Leadership & Delivery Lead, develop and support the eCommerce operations team. Oversee planning, priorities and workflow efficiency. Use data to drive performance and continuous improvement. Cross-Functional Alignment Partner closely with Merchandising, Marketing, Studio, IT and Customer Service. Align teams on launches, campaigns and day-to-day trading. Communicate clearly on progress, risks and escalations. Site Operations & Trading Excellence Ensure product data, imagery, categories and content are accurate, complete and customer-ready. Oversee onsite merchandising, search optimisation and key content updates. Maintain a consistent, SEO-aligned site experience and manage website issues. Optimisation & Insight Monitor trading KPIs and customer behaviour. Use insights to improve content, category performance and overall site experience. Drive scalable processes and operational improvements. About You Youre an experienced eCommerce operator who understands the mechanics of online retail inside out. Youre structured, calm under pressure and exceptional at keeping complex workflows moving. Youre a confident leader who enjoys coaching, developing and empowering others. You can collaborate with senior stakeholders and influence decisions with clarity and data. You have a strong eye for detail and take pride in a polished, accurate site experience. You thrive in a fast-paced environment where priorities shift quickly – and youre always two steps ahead. Requirements 3 years experience in eCommerce trading, website operations or digital merchandising. Team leadership experience, with a track record of developing high-performing teams. Strong understanding of product catalogue management, onsite merchandising and content operations. Experience with eCommerce platforms and PIM systems. Strong analytical mindset with confidence interpreting data and using insights to drive decisions. Excellent communication skills, with the ability to convey complex information clearly to different audiences. Highly organised with exceptional planning, prioritisation and stakeholder management skills. Experience in process optimisation, workflow design or continuous improvement is a strong advantage. Why Join Us? Youll step into a critical role where your leadership and operational excellence directly influence the performance of our online business. Youll lead a talented team, shape our website experience and partner closely with teams across the organisation to deliver best-in-class retail execution. If youre a hands-on eCommerce leader who loves making things work better, scaling systems and empowering teams to do their best work wed love to hear from you. Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.

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How to Apply

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About Retail / wholesale Jobs in Western Cape

In the Western Cape, the retail and wholesale sectors are common employers of individuals with various skill sets. Generally, these roles tend to be driven by consumer demand and seasonal fluctuations, with many businesses operating within established supply chains. Typically, positions in this sector require adaptability to changing market trends and customer needs.

When it comes to salary expectations, broad ranges can provide a general guideline for job seekers. Salary ranges for retail and wholesale professionals in the Western Cape typically vary depending on factors such as experience, company size, and industry sector. Common salary ranges generally fall within R200 000 to R500 000 per annum, although these figures are subject to variation and may not reflect actual salaries. Disclaimers should be made that individual circumstances can significantly impact actual earnings.

Common skills required for retail and wholesale roles in the Western Cape include excellent communication and customer service skills, ability to work under pressure, inventory management expertise, basic accounting knowledge, logistical organisational skills, and sometimes technical computer literacy. Other important qualities often sought after by employers include a strong work ethic, problem-solving abilities, and flexibility.

Industry sectors commonly employing retail and wholesale professionals in the Western Cape include financial services sector, technology industry, manufacturing sector, and e-commerce companies. These roles may involve supply chain management, logistics coordination, sales team leadership, or store operations management.

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For those looking to advance their careers in this field, common career progression paths often include promotions to management roles within existing companies, or transitioning into related fields like buying and merchandising. Opportunities for professional development can arise through internal training programs, industry-specific certifications, or further education in related fields.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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