Cape Town Region: Monitoring Centre – Newlands posted by Fidelity Services Group

February 9, 2026 Jobs in Cape Peninsula

Fidelity Services Group

Western Cape

Admin / clerical / secretarial

Job Description

MAIN PURPOSE OF JOB: The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources. QUALIFICATION & EXPERIENCE: Grade 12 (Matric) Grade C PSIRA Registered Responsibilities and duties: 1. Administration Monitor and action emergency and non-emergency signals. Phoning of the Premises/ Clients/ Key holders Recording all relevant information into the activations by means of computer. Record and report all incidents and accidents to the senior on duty. Ensure all relevant administrative work and handled signals are completed. Monitoring and action of vehicle violations Updating of timesheets 2. COMPUTERS AND EQUIPMENT MANAGEMENT Report any faults to the appropriate authority on duty Not abuse the use of company telephones for private telephone calls Effective use and compliance of safety and zero harm standards 3. TIDINESS OF THE MONITORING CENTRE Responsible for a clean and tidy workstation 4. CLIENT LIAISON Telephonic assistance with any problems or complaints Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V Reporting of any faulty alarm systems through the appropriate channel(s) Sales leads to be recorded and reported through the appropriate channel(s) 5. GENERAL Have sound knowledge about all facets pertaining to your position Attend all required meetings and training sessions Not abuse company telephone for private calls 6. STANDARD OPERATING PROCEDURES Standing Operating Procedures must be upheld Meeting and keeping on agreed upon service level and performance targets High standard of service must be upheld 7. ADHOC Assisting with other ad-hoc tasks and projects as and when required We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

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About Admin / clerical / secretarial Jobs in Western Cape

In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.

When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.

Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.

These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.

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Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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