Cape Town Region: Night Owls Wanted! Seasonal Work – 3-Month Fixed Contract (USA) posted by Customer Experience People SA Ltd

Were Hiring: Seasonal Customer Service Advisors Were looking for Customer Service Advisors with Webchat and Voice experience to join our global team. Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then were looking for you to join our global team as a Customer Service Advisor supporting clients within a financial services space during a high-demand period. This is a nightshift opportunity, perfect if youre a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact. Whats in it for you Night shift hours (great for flexible lifestyle) Competitive basic night shift allowance Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer. Responding to customers Job Requirements Matric or NQF Level 4 equivalent. Clear Credit and Criminal record. Computer literate. Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support. Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails) Basic understanding and knowledge of the US market is essential. Required Skills Customer Service experience Excellent communication (Written and Verbal) Ability to deal/ interact with different customers. Ability to analyse and troubleshoot issues and provide sound resolution. Ability to demonstrate writing skills as it relates to capturing case notes Product Knowledge Adaptive Approach Able to navigate through systems Ability to probe effectively Core Behaviors: Huntswood a ResultCX company employees have: A Winning Mindset Bring Youre A Game Passion is contagious! Work every day like its your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward. Servant Leadership Enable and Empower all Employees Our employees are the heart of our success Do the Right Thing Be empathetic and respectful to everyone always. Act with integrity even if no one is watching. Deliver WOW! Own It Take personal responsibility for getting things done, find a way. Deliver Unbelievable Service Create WOW moments for your customers every time. *Subject to HW incentive & remuneration policies, speak to your recruiter for more information .