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Cape Town Region: Reservationist – Luxury Hotel – Cape Town, Wc | Lb posted by Kendrick Recruitment

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Job Description

About the Role

Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This is an exciting opportunity for an organised individual with excellent communication skills to manage bookings efficiently while delivering exceptional guest service.

Key Responsibilities

  • Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism
  • Ensure all reservations are recorded correctly in the Property Management System (PMS)
  • Provide guests with accurate information on rates, availability, and services offered
  • Manage group bookings, special requests, and VIP reservations effectively
  • Coordinate with front office, sales, and other departments to ensure seamless guest experiences
  • Monitor room allocations to maximise occupancy and revenue opportunities
  • Follow up on provisional bookings, deposits, and confirmations
  • Maintain up-to-date guest profiles and records for future stays

Requirements

  • Previous experience as a Reservationist or in a similar administrative role within hospitality
  • Strong computer literacy with proficiency in PMS and reservation systems
  • Excellent verbal and written communication skills
  • High attention to detail with strong organisational abilities
  • Ability to work under pressure and manage multiple tasks effectively
  • Professional, guest-focused attitude with a commitment to service excellence

Qualifications

  • Previous experience as a Reservationist or in a similar administrative role within hospitality

Salary & Benefits

Salary: R18,000 per month, negotiable depending on experience

How to Apply

Please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo. Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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