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Cape Town Region: Senior Group Reservationist posted by Karen Tupper Recruitment

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Job Description

About the Role

A busy 4* hotel is seeking a professional Reservationist to focus on individual, groups and manage booking systems efficiently. This role requires strong organisational skills, system knowledge, and the ability to manage group reservations while ensuring accuracy and service excellence.

Key Responsibilities

  • Manage group reservation enquiries from initial contact through to confirmation and payment
  • Accurately capture reservations in online booking platforms and the hotel’s PMS
  • Develop and maintain reservation systems and procedures for efficiency
  • Prepare group quotations, contracts, and pro-forma invoices
  • Liaise with sales and operations teams to ensure seamless handover of confirmed groups
  • Handle modifications, cancellations, and special requests for group bookings
  • Monitor group allocations and update availability across platforms
  • Ensure timely communication with clients and maintain accurate records of correspondence
  • Prepare group reservation reports for management review

Requirements

  • Minimum 3–5 years’ experience in high end, high volume hotel reservations
  • Strong working experience of Opera PMS and online booking systems
  • Excellent organisational and time management skills
  • Ability to work independently and handle multiple group reservations simultaneously
  • Strong written and verbal communication skills
  • High attention to detail and accuracy in financial transactions and reporting
  • Ability to collaborate effectively with sales, events, and operations teams

Qualifications

  • Formal education/certifications (none mentioned)

Salary & Benefits

  • Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Admin / clerical / secretarial Jobs in Western Cape

In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.

When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.

Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.

These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.

Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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