Cape Town Region: Underwriter posted by Customer Experience People SA Ltd

Job Overview: Are you ready to take your underwriting expertise to the next level? This is your chance to join a fast-growing social FinTech thats transforming financial health across the UK. As an Underwriter , youll work with a credit risk team thats the envy of the sector. Youll evaluate credit applications , investigate fraud claims, and ensure compliance with FCA regulations, all while helping customers achieve fair outcomes. Responsibilities: Assess credit applications for affordability, creditworthiness, and fraud risk Investigate fraud alerts and manage end-to-end fraud claims Collaborate with Consumer Finance, Credit Risk Analytics, and Collections teams Follow and improve fraud and credit policies to mitigate risk Build strong internal and external stakeholder relationships The Ideal Candidate will: This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has: Proven experience in a customer service or support role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Analytical mindset with the ability to use data for decision-making. Problem-solving and conflict resolution skills. Knowledge of customer service software and tools. Strong organizational and time management abilities. Ability to work effectively in a fast-paced, dynamic environment. Familiarity with relevant regulations and compliance requirements. Required Skills: Strong understanding of FCA regulation Experience in secured lending and underwriting 2nd Charge or BTL mortgages Previous experience managing caseloads in a fast-paced environment CeMAP qualification (desirable, not essential) High attention to detail and excellent communication skills Salary to be discussed at the interview stage UK Hours and Rotational Shifts Core Behaviors: Huntswood a ResultCX company employees have: A Winning Mindset Bring Youre A Game Passion is contagious! Work every day like its your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward. Servant Leadership Enable and Empower all Employees Our employees are the heart of our success Do the Right Thing Be empathetic and respectful to everyone always. Act with integrity even if no one is watching. Deliver WOW! Own It Take personal responsibility for getting things done, find a way. Deliver Unbelievable Service Create WOW moments for your customers every time.