Reservations Manager
Posted on 2025-03-30
Employer | Karen Tupper Recruitment |
---|---|
Salary | 38000 |
Category | Tourism Hospitality |
Location | Western Cape / Cape Town |
Job Summary
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the guest experience runs smoothly.
Minimum Experience and Qualification Required:
Tertiary level qualification preferably in Hospitality Management or similar
Minimum 7 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.
Strong Operational/Technical Knowledge.
Key Performance Objectives:
- Oversee the daily operations of the reservations department, ensuring efficient and accurate booking processes.
- Maintain an efficient administration system within the department
- Assist with accurately maintaining guest database to ensure effective mailings & correct guest history.
- Take accountability for the performance of the reservations functions for all three properties.
- Manage a team of reservation agents, providing guidance, training, and support.
- Ensure an efficient and accurate reservation system.
- Manage the reservation systems and ensure proper input, updates, and accurate reporting.
- Handle guest queries and resolve booking issues.
- Develop and implement strategies to optimize occupancy rates and revenue.
- Assist the Group Revenue Manager with generation of departmental reports as well as day-to-day activities
- Monitor reservation trends and generate reports for management.
- Work closely with internal and external departments to ensure a seamless guest experience.
- Communicate promotions, special offer, packages and client booking incentives externally and internally to all relevant team members.
- Stay updated on industry trends and best practices to improve processes
Please forward your CV and contactable references.
Reservations Manager position available in Western Cape, Cape Town. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-03-30 at 13:00:12 in the Tourism Hospitality category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiabl
View Job
Reservations Manager
Bryanston: Group Reservations & Systems Manager posted by Munnik Consulting & Recruitment Services
DUTIESThe duties include management of the day-to-day operations of the Central Reservations Department.Co-ordinate and supervise all staff that are employed in the Central Reservations Department.Communicates with all departments to ensure efficient and
View Job
Group Reservations & Systems Manager
Pretoria: Reservations Manager
The Reservations Manager will be responsible for leading the very strong and efficient team. Manage, mentor and motivate the team in order to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process and gui
View Job
Reservations Manager
Melrose Arch: Senior Reservations Manager
An independent privately run Boutique Hotel in Melrose North is looking for a Senior Reservations Manager to head up the department. Candidate Requirements: Grade 12/ Senior Certificate A certificate in Hospitality would be advantageous At least a 5 years
View Job
Senior Reservations Manager
Pretoria: Reservations Manager
Duties: Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets. Report
View Job
Reservations Manager
Cape Town City Centre: Reservations Manager
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizing room occupancy and revenue. The role involves supervising reservations staff, implementing effecti
View Job
Reservations Manager
South Africa: Reservations Manager
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiabl
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizingroom occupancy and revenue. The role involves supervising reservations staff, implementing effectiv
View Job
Reservations Manager
Knysna: Reservations Support Manager (Travel Support Manager) posted by Career Custodians
About us:Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incent
View Job
Reservations Support Manager (Travel Support Manager)
Sandton: Senior Reservations Manager, Sandton (3377) posted by HotelJobs
5-star boutique hotel, SandtonSalary negotiableRelevant experience in the same role and environmentTo apply, send full CV + photo + referenc... Senior Reservations Manager, Sandton (3377) position available in Gauteng, Sandton. This job position was posted
View Job
Senior Reservations Manager, Sandton (3377)
Cape Town City Centre: Reservations Manager
Duties: Managing the reservations process from start to finish in line with the companys booking terms and conditions and standard operating procedures Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst excee
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the
View Job
Reservations Manager
Pretoria: Reservations Manager posted by Wild Dreams Hospitality
The Reservations Manager will be responsible for leading the very strong and efficient team. Manage, mentor and motivate the team in order to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process and gui
View Job
Reservations Manager
Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd
Key Responsibilities:Manage the day-to-day operations of the reservations team.Ensure accurate and efficient processing of all bookings.Oversee the preparation and management of reservation reports.Liaise with clients and third-party agents to ensure satis
View Job
Reservations Manager
Western Cape: Reservations Manager posted by Craven Cottage CC
Duties: Managing the reservations process from start to finish in line with the company’s booking terms and conditions and standard operating proceduresEnsuring that lodge accommodations and experiences are sold in a way that maximises revenue
View Job
Reservations Manager
Pretoria East: Reservations Manager posted by Craven Cottage CC
Duties: Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targe
View Job
Reservations Manager
Gauteng: Senior Reservations Manager posted by Wild Dreams Hospitality
An independent privately run Boutique Hotel in Melrose North is looking for a Senior Reservations Manager to head up the department.Candidate Requirements:Grade 12/ Senior CertificateA certificate in Hospitality would be advantageousAt least a 5 years expe
View Job
Senior Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
Reservations Manager
Posted on 2025-03-29
Employer | Karen Tupper Recruitment |
---|---|
Salary | 40000 |
Category | Tourism Hospitality |
Location | Western Cape / Cape Town |
Job Summary
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizing
room occupancy and revenue. The role involves supervising reservations staff, implementing effective booking strategies, managing online and direct bookings, and ensuring exceptional
customer service.
Key
Responsibilities:
Manage and oversee the hotels reservations team to ensure smooth and efficient booking processes.
Develop and implement strategies to maximize room occupancy and revenue.
Monitor and manage room availability and pricing strategies in coordination with the revenue management team.
Handle guest inquiries and special requests professionally and efficiently.
Maintain relationships with travel agencies, corporate clients, and online booking platforms.
Ensure all reservations are accurately recorded in the hotels system.
Analyse reservation trends and generate reports for management.
Train and mentor reservations staff to ensure high levels of customer service and efficiency.
Address and resolve guest complaints and booking discrepancies.
Stay updated with industry trends and competitor pricing strategies.
Education & Experience:
- Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in hotel reservations or front office operations, with at least 2 years in a managerial role.
- Experience with hotel property management systems (PMS) and booking software (Opera, Fidelio, etc.).
- Must have own reliable transport
- Preferably reside in the surrounding areas of Paarl
- Skills & Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong organizational and problem-solving skills.
Ability to analyse data and implement revenue-maximizing strategies.
Proficiency in Microsoft Office Suite and reservation systems.
Customer-focused mindset with a commitment to providing excellent service.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
Office-based within the hotel, with interactions with guests and front office operations.
May require working on weekends, holidays, or extended hours depending on hotel occupancy and demand.
This role is crucial in ensuring the hotel`s booking operations are optimized, guest satisfaction is maintained, and revenue targets are met effectively.
Please forward your CV with contactable references.
Reservations Manager position available in Western Cape, Cape Town. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-03-29 at 13:01:08 in the Tourism Hospitality category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiabl
View Job
Reservations Manager
Bryanston: Group Reservations & Systems Manager posted by Munnik Consulting & Recruitment Services
DUTIESThe duties include management of the day-to-day operations of the Central Reservations Department.Co-ordinate and supervise all staff that are employed in the Central Reservations Department.Communicates with all departments to ensure efficient and
View Job
Group Reservations & Systems Manager
Pretoria: Reservations Manager
The Reservations Manager will be responsible for leading the very strong and efficient team. Manage, mentor and motivate the team in order to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process and gui
View Job
Reservations Manager
Melrose Arch: Senior Reservations Manager
An independent privately run Boutique Hotel in Melrose North is looking for a Senior Reservations Manager to head up the department. Candidate Requirements: Grade 12/ Senior Certificate A certificate in Hospitality would be advantageous At least a 5 years
View Job
Senior Reservations Manager
Pretoria: Reservations Manager
Duties: Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets. Report
View Job
Reservations Manager
Cape Town City Centre: Reservations Manager
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizing room occupancy and revenue. The role involves supervising reservations staff, implementing effecti
View Job
Reservations Manager
South Africa: Reservations Manager
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiabl
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizingroom occupancy and revenue. The role involves supervising reservations staff, implementing effectiv
View Job
Reservations Manager
Knysna: Reservations Support Manager (Travel Support Manager) posted by Career Custodians
About us:Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incent
View Job
Reservations Support Manager (Travel Support Manager)
Sandton: Senior Reservations Manager, Sandton (3377) posted by HotelJobs
5-star boutique hotel, SandtonSalary negotiableRelevant experience in the same role and environmentTo apply, send full CV + photo + referenc... Senior Reservations Manager, Sandton (3377) position available in Gauteng, Sandton. This job position was posted
View Job
Senior Reservations Manager, Sandton (3377)
Cape Town City Centre: Reservations Manager
Duties: Managing the reservations process from start to finish in line with the companys booking terms and conditions and standard operating procedures Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst excee
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the
View Job
Reservations Manager
Pretoria: Reservations Manager posted by Wild Dreams Hospitality
The Reservations Manager will be responsible for leading the very strong and efficient team. Manage, mentor and motivate the team in order to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process and gui
View Job
Reservations Manager
Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd
Key Responsibilities:Manage the day-to-day operations of the reservations team.Ensure accurate and efficient processing of all bookings.Oversee the preparation and management of reservation reports.Liaise with clients and third-party agents to ensure satis
View Job
Reservations Manager
Western Cape: Reservations Manager posted by Craven Cottage CC
Duties: Managing the reservations process from start to finish in line with the company’s booking terms and conditions and standard operating proceduresEnsuring that lodge accommodations and experiences are sold in a way that maximises revenue
View Job
Reservations Manager
Pretoria East: Reservations Manager posted by Craven Cottage CC
Duties: Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targe
View Job
Reservations Manager
Gauteng: Senior Reservations Manager posted by Wild Dreams Hospitality
An independent privately run Boutique Hotel in Melrose North is looking for a Senior Reservations Manager to head up the department.Candidate Requirements:Grade 12/ Senior CertificateA certificate in Hospitality would be advantageousAt least a 5 years expe
View Job
Senior Reservations Manager