Sales Account Manager
Posted on 2025-03-18
| Employer | Sagen Advisory |
|---|---|
| Salary | 22000 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Market and sell all the company products and services to new and cross-sell and upsell to existing clients to achieve agreed sales and service targets. Maintain excellent customer relationships through effective service delivery; assist with daily tasks to retain and grow the defined portfolios. Actively resolve all client queries escalated within a reasonable timeframe and actively identify leads for respective Sector Heads.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
- 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management – Non Negotiable
- At least 3 years experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics or similar environment (i.e. Office Automation).
- Postgraduate qualification in business administration
- Account management experience in document management and archival-related or similar industry sales preferred.
- Computer literate (MS Office Suite)
- Must be a team player and be prepared to travel between sites/clients.
- Must have`s…
- B2B experience;
- Excellent track record in delivering high-level sales presentations;
- Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets;
- Excellent communication and interpersonal skills;
- A flair and drive for sales;
- Hardworking and solutions driven;
- Business acumen and be able to communicate with senior to top management levels;
- Excellent organisational skills;
- Previous. experience in tender document preparation;
- Own a reliable vehicle and a valid driver`s licence
KEY RESPONSIBILITIES:
- Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
- Engage with clients regularly to maintain good relationships.
- Act as the primary contact for purposes of:
- negotiating prices within the parameters of the Authority Framework
- providing customised solutions
- problem/issue resolution
- Stay up-to-date and inform the Sales Manager/ Sector Head of changing market and competitor trends.
- Maintain a current and updated database of all clients in own Portfolio.
- Keep informed of legislative requirements pertaining to document & records management.
- Ensure effective classification of client information to ensure fast and accurate retrieval.
- Ensure adequate documentation and records management as defined within the customer`s document retention strategy by informing customers of past due dates.
- Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
- Weekly sales and service statistics to the Sales & Service Manager/ Sector Head.
- Ensure the service offering satisfies customers` needs and identifies leads across their allocated Sector Heads within their Portfolios.
- Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients` portfolios` data integrity is accurately maintained.
- Assist with preparing and presenting business proposals to existing and new potential customers.
- Maintain close relationships with the Sector Head to capitalise on identified opportunities.
- Ensure adequate documentation and records management as defined within the customer`s document retention strategy by informing customers of past due dates.
- Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.
Sales Account Manager position available in Western Cape, Cape Town. This job position was posted by Sagen Advisory. The job has been posted as a premium ad on 2025-03-18 at 13:20:48 in the It Computer category
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