Cape Town: Sales Associate (Stellenbosch) posted by Datafin
Posted on 2025-04-29 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other Sales/Marketing |
| Location | Western Cape / Cape Town |
Job Summary
Stellenbosch – Western Cape – South Africa, Cape Town – Western Cape – South Africa
- Developing their clients base in specific geographic area where the Employee is situated (Change based on employee and area (ranging across different commodities) based on internal agreement and strategy.
- Ensuring new clients are engaged and committed in the implementation process.
- Identifying new growth opportunities and integrations where they can add value to their customers.
- Interact and work with the Client Strategy Team to create an internal client strategy roadmap and client management system that is scalable.
- Manage and drive different communication forums for your clients to ensure the best feedback and interaction.
- Ensure all the clients under your management is comfortable and confident on the system by providing the necessary training and support.
- Ensuring orders are up to date from a growers perspective: Order management and timely order loading.
- Assisting with the maintenance of training material and user manuals.
- Coordinating day-to-day business operations with growers and collating their feedback.
- Maintain growers document databases (NDA, Signed rates agreement).
- Maintaining the internal CRM dashboard to ensure up to date information is available for the broader business (currently using Monday.com).
- Establishing a client management strategy that fits with the specific clients needs which includes (but is not limited) to regular visits, open communication channels and daily system support.
- This role involves regular travel to clients as part of the client management strategy.
- Aim to establish the Group as a daily operational tool for their clients.
- Assist clients with Good Practices to ensure their processes and data benefits them and fits into their system profile.
- Maintaining a client priority metrics based on internal guidelines.
- Creating and updating training material.
- Managing their Clients Onboarding Process, which Includes:
- Growers:
- Installation of the Groups on-premises application by being liaison between the client and engineering team.
- Populating the onboarding sheet through the relevant data processed from the clients database and ensuring the information needed for smooth operations are accurate and up to date.
- Exporters:
- Ensure that all the necessary permissions and cold store letters are signed and up to date for the exporters connected to your managed growers.
- Client experience/satisfaction:
- Feedback to Developers on client requirements or product inefficiencies.
- Manage clients expectations of development deadlines.
- Collate client feedback for discussion of feasible development and giving relevant feedback to clients.
- Give guidance about clients needs and ensure software development goals are aligned with that.
- Role Integration:
- For the first three months there will be an integration period where a senior client strategist will assist with ensuring you understand what it takes for autonomous client interactions and training.
- Full handover of existing accounts to the operations controller taking over the account.
- General system & industry knowledge transfer to operations.
- Client-specific knowledge transfer to operations.
- Overall accountability for operational performance on your account base. Operational issues are to be escalated if they cannot be resolved by yourself.
- BCom, Agri Economics.
- Intermediate to advanced level of data skills.
- Excellent problem solving and organisational ability.
- Proven ability to be part of a team and collaborate across departments.
- Strong numerical and analytical skills.
- Demonstrated ability to communicate and influence credibly and effectively at all levels.
- Ability to work under pressure.
- Proven verbal and written communications skills in English.
- Must be able to build strong internal client relationships.
- Excellent attention to detail.
- 2 3 years experience in a logistics provider, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
- Experience in managing client / supplier relationships.
- Experience in analysing operational processes and/or logistics operations.
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