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Cape Town: Sales & Reservations Manager posted by Fempower Personnel

Sales & Reservations Manager

Posted on 2025-01-31

Job Summary

The primary purpose of the Sales & Reservations Manager is two-fold; first to increase the profitability of the reservations department, by ensuring the team of sales consultants are provided with support, advice and guidance, promoting high-quality and efficient service levels for our clients and agents; secondly, to assist the GM in managing our in-house CRM system.

GENERAL JOB DESCRIPTION:

  • Monitoring first responses on all enquiries and distributing to consultants
  • Managing quotes & emails to agents; Liaising with accounts staff regarding payments/invoices
  • Providing team of FIT consultants with sales direction and support
  • Advising team on arranging itineraries & dealing with potential problems
  • Ensuring the information is correct, monitoring follow-ups, replies, etc.
  • Answering enquiries if/when needed
  • Supervise and provide systems training schedules for staff as needed
  • Producing weekly and monthly statistics on sales and enquiries
  • Providing statistical analysis and strategic value to management team
  • Database CRM management (HubSpot/Zoho/Tourplan).

DUTIES INCLUDE:

  • First responses on all new enquiries and once response received, distribute to consultants
  • Checking that all enquiries are replied to within 24 hours, and that the enquiries are answered in line with company standards
  • Producing weekly and monthly statistics for the business
  • Regular reporting with feedback and analysis on trends
  • Providing guidance on any difficulties that the consultants may have, from putting together an itinerary to managing difficult clients or agents; continual communication and problem-solving is key
  • Ensuring that correct sales and office procedures are followed, i.e., quick responses, phoning clients when needed, overseeing invoices, vouchers, etc.
  • Sending tests to other departments for tracking
  • Managing and approving leave times and flexi-time roster (when required) for accounts/payroll purposes
  • Maintain team workloads & distribute accordingly
  • Check quotes (periodically or high value) with consultants
  • Re-allocate quotes as needed, and take on some ad hoc quotes as needed
  • Assist with Complaint handling (be it investigating or replying to client/agent)
  • Manage in-house CRM system for maximum long-term company benefit
  • Providing staff training as needed
  • Performance reviews with staff
  • Dealing with any disciplinary reviews whenever necessary
  • Attending regular meetings with senior management to review sales stats and targets, as well as to discuss any issues or concerns, and to brainstorm forward planning and actions for improvements

Sales & Reservations Manager position available in Western Cape, Cape Town. This job position was posted by Fempower Personnel. The job has been posted as a premium ad on 2025-01-31 at 13:16:01 in the Tourism Hospitality category

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