Cape Town: Senior Retail Manager posted by Wild Dreams Hospitality

This role is perfectly suited to a highly driven, fast-paced leader who thrives in an energetic retail/restaurant environment, takes full ownership of a store, and consistently delivers operational excellence.

Core Criteria:

• Minimum 3-5 years’ experience in a senior FOH/restaurant/retail management role
• Full operational knowledge of coffee, bar, beverage service, and kitchen processes
• Competent in GAAP (or similar POS systems): invoicing, reporting, stock movement, cash-ups, manufacturing
• Knowledge of company policies, disciplinary procedures, and people management best practices
• Proven ability to lead, coach and motivate a diverse team in a high-energy environment
• Strong organisational and time-management skills, with the ability to prioritise and delegate effectively
• Experience with stock control, ordering, invoice management, wastage, and daily cash-ups
• A proactive manager who can own the store, grow numbers, improve systems, and execute projects
• Must have own reliable transport and reside near Oranjezicht or within a short commute
• Able to start immediately or as soon as possible

Responsibilities:

• Ensure every customer receives outstanding service and a world-class experience
• Maintain full menu knowledge across food, coffee, bar, limited menu items, and beverages
• Oversee kitchen and FOH operations, recipe standards, prep quality, and service efficiency
• Complete daily operational tasks: stock-takes, cash-ups, GAAP entries, wastage, invoice processing
• Lead shifts confidently, assigning duties and ensuring staff complete tasks correctly and on time
• Handle customer queries and complaints professionally and decisively
• Manage ordering processes for bread, cake, fruit, veg, and other essential items
• Support the GM with rostering, staffing, and team performance management
• Drive sales growth by improving systems, service standards, and team engagement
• Uphold all company policies, procedures, and disciplinary standards

This is a live-out position.