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Cape Town: Service Consultant (Call Centre Environment) posted by Palesa Mbali Group

Date 2024-11-24
Job Title Service Consultant (Call Centre Environment)
Employer Palesa Mbali Group
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town.

The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each query on the first call.

Key Activities:

  • Manage customer service requests
  • Strive to resolve queries on first contact
  • Educate stakeholders on self-help digital servicing tools
  • Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience
  • Provide a seamless, progressive and holistic approach, understanding the customers needs.
  • Resolution of specialised and complex queries
  • Address all customer complaints in alignment with policies and procedures to achieve stakeholder buy-in

Education and Experience:

  • 3 5 Years experience in Health Care Operations
  • Matric Essential
  • Call Centre, Customer Services Certificate advantageous

Service Consultant (Call Centre Environment) position available in Western Cape, Cape Town. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-11-24 at 13:21:22 in the It Computer category

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