• 3-5 years of customer-facing experience providing support for financial accounting software, in the property management sector.
• Strong technical troubleshooting skills with the ability to interpret and resolve issues, particularly in relation to financial software.
• Previous experience in the IT industry, including standards, solutions modeling, and systems behavior, would be beneficial.
• Familiarity with SaaS environments is highly advantageous.
• Ability to clearly explain technical issues to non-technical users.
• Web technologies: Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.
• A self-starter with a passion for working in a fast-paced, agile environment.
• Experience with the following is non-negotiable:
• Proven expertise in financial accounting software (preferably in property management).
• 3rd line technical support experience with the ability to manage and resolve complex technical issues.
• Solid experience with customer-facing roles in technical support.

 
DUTIES
 

• Provide 1st, 2nd, and 3rd line technical support for Blocks Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner.
• Lead or participate in the onboarding of new customers, including software setup, implementation, and training.
• Test and deploy SaaS solutions while managing technical scopes and client expectations.
• Develop Statements of Work (SOWs) to ensure successful solution deployments.
• Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives.
• Keep up-to-date with technology trends and industry best practices

Salary:

R negotiable dependent on experience
 
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