Software Support Technician
Posted on 2025-04-09
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Assist customers with technical software related queries / problems in first line support environment.
- Manage customer databases, check for disk space issues, data corruptions etc.
- Monitor the transfer of customer data between their branches (data replication).
- Troubleshooting customer network and infrastructure related issues.
- Manage, prioritise and document all assigned issues and customer interactions in a ticket documenting / tracking system (JIRA).
- Matric / Grade 12 Certificate.
- A tertiary education, especially in the IT field, will be beneficial.
- Any additional IT related certifications.
- Customer relations, 1st Line Support and Call Centre experience.
- Experience with a ticket documenting / tracking system.
- Good telephonic and email communication skills.
- Basic Linux OS commands.
- Basic understanding of SQL / relational databases.
- Knowledge of Terminal Services / RDP environments.
- Drivers License or reliable transport is preferable as you will be required to perform rotational shift work.
- Good communication, time management and interpersonal relationship skills.
Software Support Technician position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-04-09 at 16:10:19 in the It Computer category
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