Software Support Technician
Posted on 2025-03-17
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Assist customers with technical software related queries / problems in first line support environment.
- Manage customer databases, check for disk space issues, data corruptions etc.
- Monitor the transfer of customer data between their branches (data replication).
- Troubleshooting customer network and infrastructure related issues.
- Manage, prioritise and document all assigned issues and customer interactions in a ticket documenting / tracking system (JIRA).
- Matric / Grade 12 Certificate.
- A tertiary education, especially in the IT field, will be beneficial.
- Any additional IT related certifications.
- Customer relations, 1st Line Support and Call Centre experience.
- Experience with a ticket documenting / tracking system.
- Good telephonic and email communication skills.
- Basic Linux OS commands.
- Basic understanding of SQL / relational databases.
- Knowledge of Terminal Services / RDP environments.
- Drivers License or reliable transport is preferable as you will be required to perform rotational shift work.
- Good communication, time management and interpersonal relationship skills.
Software Support Technician position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-03-17 at 16:09:45 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town City Centre: Software & End-User Support
What You`ll Do: Provide end-user IT software support Respond to support requests via email, helpdesk system, and phone Maintain and publish supporting documentation on IT systems Deliver basic software training (MS Office, iManage, CMS) Assist with MS Offi
View Job
Software & End-User Support
Johannesburg: Support Specialist For Freight Forwarding Software (Preferably With Prior Multimodal Operations Experience)
My client is seeking a Support Specialist to join their team, lending first line support and guidance to their clients (freight forwarding and Customs clearing agents) The ideal candidates need to have proven prior multimodal (air & sea) Clearing & Forward
View Job
Support Specialist For Freight Forwarding Software (Preferably With Prior Multimodal Operations Experience)
Kempton Park: Tms Software Support Specialsit
What you`ll do: Support and optimize our Transport Management System. Leverage your Clearing & Forwarding experience to troubleshoot and enhance operational processes. Collaborate with clients and team members to deliver top-tier support and solutions. Wha
View Job
Tms Software Support Specialsit
South Africa: End User Support – Software – Cape Town
Software & End-User Support Cape Town Salary; R 15 000.00pm Intro: Are you passionate about IT support and helping others? My client seeks a Software & End-User Support Specialist in Cape Town (with occasional travel to Stellenbosch). The ideal candidate i
View Job
End User Support – Software – Cape Town
Kempton Park: Tms Software Support Specialsit posted by Merand Corbett & Associates
What you`ll do:Support and optimize our Transport Management System.Leverage your Clearing & Forwarding experience to troubleshoot and enhance operational processes.Collaborate with clients and team members to deliver top-tier support and solutions.Wha
View Job
Tms Software Support Specialsit
Cape Town: Software & End-User Support posted by West Coast Personnel
What You`ll Do:Provide end-user IT software supportRespond to support requests via email, helpdesk system, and phoneMaintain and publish supporting documentation on IT systemsDeliver basic software training (MS Office, iManage, CMS)Assist with MS Office, i
View Job
Software & End-User Support
Cape Town: Software Support Technician posted by Datafin
Software Support TechnicianIT - SupportCape Town - Western Cape - South AfricaENVIRONMENT: A customer-centric & solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to the Courier sector.
View Job
Software Support Technician
Westville: Software Support Engineer posted by Hire Resolve
Hire Resolve`s client is currently seeking an experienced Software Support Engineer to join their team in Westville, KZN. This role is ideal for a tech-savvy individual with a passion for software development and technical support. As a Software Support En
View Job
Software Support Engineer