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Cape Town: Support Technician posted by ICTEngage

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Job Description

Job Purpose
The Support Technician, troubleshoots and maintains the Clients Voice and Data Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.

Job Duties
Maintain the Networks, which includes CCTV cameras, networks and Voice services.
Act as primary interface to all users to resolve problems reported.
Respond to tickets on the CRM system in a timely manner.
Provide troubleshooting and technical support via phone, email and face-to-face to end users.
Keep end users informed on progress with problem resolution.
Advice users regarding the products proper use and address specific user issues.
Escalate and report on the status of all problems as and when required by management.
Setup VPNs and port forwards on routers.
Make changes to routers as per clients requirements.
Do preventative maintenance on routers updates & scheduling reboots.
Log onto routers to check the current configuration thereof to make sure everything is up to standard.
Setup domains for websites, email, POP3 and exchange.
Create users on Active Directory and setting up permissions.
Install and configure desktop computers and software.
Assist in voice related Porta issues
Setting up VPNs between sites.
Do domain transfers.
Change and manage the DNS records on the servers.
Point websites on ISS server to other websites and make general changes.
Manage and configure PRTG
Setup wireless APs for clients
Setup QoS on routers
Assist with internal troubleshooting and problem resolution as and when required at the office
Support and maintenance of MS Windows and MS Exchange environments
Testing, installation and maintenance of network related problems
Provide 3CX support to users and assisting them with problems
Monitor the infrastructure and act on any failures

Required Knowledge, Skills and Abilities:
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable
Good understanding of voice networking and VOIP environments
Be able to work in a team
Be customer service focused
Be able to work in a fast-paced environment
Have good time management skills
Be able to work under stressful conditions
Be able to communicate effectively and clearly
Demonstrate professional attributes
Be able to manage conflict
Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

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Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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