Cape Town: Waiter posted by Pepperclub Hotel & Spa

The Waiter/Waitress at Pepperclub Hotel is professional, attentive, and friendly, with a solid knowledge of food, wine, and service standards. This role requires constant interaction with guests to ensure they have a memorable, personalised dining experience across our restaurants, bar, and events. The Waiter/Waitress represents Pepperclubs purpose of creating memorable guest experiences and embodies our RAISE values Responsibility, Accountability, Integrity, Service, and Excellence.

Main Duties & Responsibilities

• Deliver superior, friendly, and personalised guest service at all times.

• Demonstrate thorough knowledge of food, beverages, and menu offerings.

• Greet guests, take accurate orders, and communicate details clearly to the kitchen and bar.

• Assess guest preferences and make informed recommendations.

• Confidently up-sell and suggest additional menu items to enhance guest experience.

• Provide guidance to guests on hotel dining options, activities, and Cape Town attractions.

• Prepare and maintain clean, well-set tables and service areas.

• Ensure checks, payments, and billing are handled accurately.

• Assist with stock control, requisitions, and inventory management as needed.

• Maintain compliance with health, hygiene, and safety standards.

• Participate in daily briefings to stay updated on menu changes, specials, and reservations.

• Actively contribute to teamwork, a positive service culture, and smooth departmental operations.

Requirements, Qualifications & Expectations

• Excellent English communication skills (written and verbal); additional languages advantageous.

• Strong interpersonal skills with a warm, guest-focused personality.

• A passion for hospitality and serving people.

• Minimum 2 years waitering or bartending experience in a luxury hotel, fine dining, or upmarket restaurant/bar environment.

• Experience with Point of Sale (POS) systems and basic stock/inventory control.

• Ability to work calmly under pressure in a fast-paced environment.

• Professional appearance and grooming in line with hotel standards.

• Flexible availability for shifts, weekends, evenings, and public holidays.

• Reliable, diligent, and detail-oriented with proven commitment to service excellence.

• Knowledge of Cape Town and surrounding areas is advantageous.

• International or luxury property experience beneficial.