Job Description
About the Role
The Waiter/Waitress at Pepperclub Hotel & Spa is a key member of our team, responsible for delivering exceptional guest service and creating memorable dining experiences across our restaurants, bar, and events.
Key Responsibilities
- Deliver superior, friendly, and personalised guest service at all times.
- Demonstrate thorough knowledge of food, beverages, and menu offerings.
- Greet guests, take accurate orders, and communicate details clearly to the kitchen and bar.
- Assess guest preferences and make informed recommendations.
- Confidently up-sell and suggest additional menu items to enhance guest experience.
- Provide guidance to guests on hotel dining options, activities, and Cape Town attractions.
- Prepare and maintain clean, well-set tables and service areas.
- Ensure checks, payments, and billing are handled accurately.
- Assist with stock control, requisitions, and inventory management as needed.
- Maintain compliance with health, hygiene, and safety standards.
- Participate in daily briefings to stay updated on menu changes, specials, and reservations.
- Actively contribute to teamwork, a positive service culture, and smooth departmental operations.
Requirements
- Excellent English communication skills (written and verbal); additional languages advantageous.
- Strong interpersonal skills with a warm, guest-focused personality.
- A passion for hospitality and serving people.
- Minimum 2 years waitering or bartending experience in a luxury hotel, fine dining, or upmarket restaurant/bar environment.
- Experience with Point of Sale (POS) systems and basic stock/inventory control.
- Ability to work calmly under pressure in a fast-paced environment.
- Professional appearance and grooming in line with hotel standards.
- Flexible availability for shifts, weekends, evenings, and public holidays.
- Reliable, diligent, and detail-oriented with proven commitment to service excellence.
- Knowledge of Cape Town and surrounding areas is advantageous.
- International or luxury property experience beneficial.
Qualifications
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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