Job Description
About the Role
Flair TM is seeking a highly skilled and experienced Business Analyst to join our team in Centurion. As a key member of our business process improvement projects, you will have the opportunity to develop expertise in process analysis, PMO, and change management. If you are passionate about driving business growth through process optimization, we want to hear from you.
Key Responsibilities
- Conduct thorough analysis of current business processes and identify opportunities for improvement.
- Analyse data trends, identify risks, and provide insights to support decision-making.
- Collaborate with stakeholders to gather, validate, and document business requirements.
- Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN.
- Perform gap analysis between current processes and desired outcomes and recommend actionable solutions.
- Facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment.
- Work closely with cross-functional teams to support the successful implementation of approved process changes.
- Assist with user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle.
- Conduct regular reviews of processes to identify potential issues and recommend improvements.
- Document policies and standard operating procedures (SOPs) using PMO-approved templates, ensuring alignment with business requirements.
- Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents.
- Support change management activities by providing input for training materials and user documentation.
- Stay up to date with industry trends and best practices to continuously improve business processes.
Requirements
- Proven experience as a Business Analyst or similar role (minimum 3–5 years for mid-level).
- Familiarity with BPMN and process modelling tools (Visio, Smartsheet, SIPOC).
- Experience with requirements management tools and methodologies.
- Knowledge of project management principles (PMI-PBA advantageous).
Qualifications
- Bachelor’s degree in Business Administration, Management, or related field.
Salary & Benefits
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