Claims Team Leader

Seniority Level: Mid Career (Above 6 yrs exp)Type: Permanent

Duties and Responsibilities:

• Supervising a team of Claims Consultants (focusing on personal and commercial lines)
• Identify the training and development requirements of the team members
• Monitor the performance of each team member, provide feedback and implement corrective action
• Report, investigate, and assist with disciplinary action
• Develop and maintain professional relationships with clients, advisor offices, and service providers
• Coordinate daily claims activities and improve service delivery
• Resolve complaints and escalated queries efficiently
• Complete monthly data analysis and reporting tasks
• Strong supervisory, negotiation, and problem-solving skills
• Client-focused with excellent interpersonal and communication skills
• Policy, product, and systems knowledge with ability to work in a fast-paced environment

Qualifications and Skills:

Qualifications: RE 5, FETC in Short Term Insurance NQF 4, MatricExperience: Minimum 5 years of Claims Team Leader experience in short-term insurance including supervisory experienceSkills: CPD Points, Excellent communication skills, Deadline-oriented, and resilienceSector: Insurance | Function: Claims Team Leader: Commercial & Personal Lines | Qualification Type: Certificates/Certification