Centurion: IT Technical Account Manager posted by Phakisa Holdings

Job Title: IT Technical Account Manager

Reporting to: Operations
Seniority Level: Mid-Career (4 – 6 yrs exp)
Region: Gauteng
Location: Centurion
Type: After 3 months’ probation Permanent

Duties and Responsibilities:

• Client Relationship Management – Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.
• Technical Oversight – Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.
• Project Coordination – Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.
• Team Leadership – Provide guidance and support to technical teams, fostering collaboration and high performance.
• Strategic Advisory – Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.
• Issue Resolution – Manage escalations and ensure swift resolution of complex technical challenges.
• Reporting & Communication – Deliver clear, professional reports and maintain proactive communication with stakeholders.

Requirements & Minimum Qualification:

• National Matric Certificate (completed)
• Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)
• Proven experience in technical account management or senior technical support role
• Strong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principles
• Excellent leadership, organizational, and communication skills (English and Afrikaans)
• Valid South African ID, driver’s license, and own vehicle
• Residency in Pretoria, Johannesburg, or surrounding areas

Preferred Qualifications & Experience:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• 3+ years in technical account management or IT service delivery
• Familiarity with VOIP systems is preferred and cybersecurity practices
• Previous experience in Managed Services or ICT consulting