Centurion: NOC Manager posted by Bidvest Protea Coin

• Lead, manage, and coordinate all NOC operations on a 24/7 basis.
• Oversee alarm, fault, and incident management processes across the BTS Security network.
• Ensure KPI performance in line with contractual obligations and service-level targets.
• Drive NOC staff performance through structured coaching, monitoring, and development.
• Coordinate system health checks, firmware updates, and redundancy testing (PSIM, R24, iCrypto, etc.).
• Manage escalation protocols and communication between NOC, Technical Teams, and Armed Response.
• Ensure adherence to all governance, risk, and compliance requirements.
• Maintain business continuity through process improvement and digital transformation initiatives.

 
Preferred qualifications/attributes/skills:
 

• Strong analytical and situational decision-making ability.
• Excellent people management and team motivation skills.
• Understanding of control room technologies and network-based security systems.
• Strong attention to detail with ability to handle simultaneous high-priority tasks.
• Proactive problem solver with a drive for service excellence.
• PSIRA certification – Grade A;
• Matric (Grade 12) essential.
• Formal Management Qualification (e.g., Junior Management & Supervisor Development, Leadership Certificate, or equivalent).
• Customer Service or Call Centre Training (Inbound, Outbound & Customer Service).
• Minimum of 5 years’ experience in a control room or NOC environment (security or telecoms).
• Minimum of 3 years in a supervisory or management role.
• Proven knowledge of alarm management systems (PSIM, CiiMs, Synapse, or similar).
• Experience in actively managing KPIs, SLAs, and performance reporting.
• Excellent leadership, communication, and decision-making skills.
• Computer literacy (MS Office Suite).
• Clean disciplinary, criminal and credit record;
• Own reliable transport and driver’s license;