Centurion: Product Support & Implementation Consultant (Centurion) posted by Express Employment Professionals Midrand

January 28, 2026 Jobs in Centurion

Express Employment Professionals Midrand

Gauteng

Client Services/Sales Support

Job Description

About the Role

As a Centurion, Product Support & Implementation Consultant at Express Employment Professionals Midrand, you will be responsible for providing exceptional support to clients using our software. You will work closely with clients to troubleshoot technical or functional issues, and design and implement customized workflows that meet their unique business needs. This is an excellent opportunity for a skilled professional looking to join a dynamic team and make a meaningful impact on the success of our clients.

Key Responsibilities

Provide day-to-day support for clients using the software
Troubleshoot and resolve technical or functional issues
Respond to client queries promptly and professionally
Maintain documentation of support cases and solutions for knowledge sharing
Configure and set up client-specific workflows in the software
Analyze client business processes and map them to system capabilities
Recommend workflow optimizations to improve efficiency and effectiveness
Participate in testing of new releases, updates, or patches
Validate system functionality against business requirements
Identify, document, and communicate bugs or enhancement needs to the development team
Assist in regression testing and post-release validation
Build and maintain dashboards and reports using Power BI
Analyze system and client data to provide actionable insights
Generate standard and ad hoc reports for clients or internal stakeholders
Assist new clients during system implementation and onboarding
Provide training on workflows, reports, and key software features

Requirements

2+ years in product support, business analysis, or software implementation
Experience with workflow configuration and business process mapping
Strong Power BI skills for reporting and dashboard creation
Familiarity with testing and QA processes
Excellent problem-solving and analytical skills
Strong verbal and written communication skills
Customer-focused with the ability to manage multiple client relationships

View Job Cape Town: Senior Manager posted by Hire Resolve

Qualifications

Bachelor’s degree in Business, IT, Information Systems, or a related field

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Client Services/Sales Support Jobs in Gauteng

In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.

Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.

Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.

Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.

View Job Gauteng: Accounts and Office administrator posted by Signa Opportunity

In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process