• System Implementation & Management:
  • Deploy and maintain advanced systems that improve commercial operations.
  • Enhance customer acquisition, order management, fulfilment, activation, and sales processes.
  • Develop self-service functionalities and integrate third-party applications for improved efficiency.
  • Ensure seamless system integration across departments to maintain data accuracy and workflow consistency.
• Process Optimisation & Efficiency:
  • Assess and improve workflows within commercial teams.
  • Identify and implement opportunities for process enhancements.
  • Develop detailed documentation, including standard operating procedures (SOPs), for consistency and clarity.
  • Drive initiatives to enhance productivity, reduce operational costs, and scale business functions effectively.
• Support & Enablement:
  • Act as the primary point of contact for system-related issues, providing expert guidance.
  • Design and deliver training programs to empower teams with system knowledge and best practices.
  • Maintain support resources, such as guides, FAQs, and instructional materials.
  • Implement change management strategies to support the successful adoption of new systems and processes.
• Operational Insights & Strategy:
  • Ensure data accuracy and integrity across operational platforms.
  • Analyse reports to extract insights that drive commercial performance improvements.
  • Develop and implement solutions that enhance operational processes and efficiency.
• Collaboration & Innovation:
  • Work closely with IT, sales, marketing, and finance teams to ensure system alignment with business goals.
  • Collaborate with stakeholders to anticipate future needs and implement scalable solutions.
  • Foster an environment of continuous improvement and innovation.

Requirements:

• Bachelor’s Degree in Information Systems, Business Administration, or a related field.
• 8 years’ experience working on commercial systems.
• Proven experience in system enablement, process optimisation, and commercial operations support.
• Strong knowledge of CRM, ERP, and other commercial tools.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and collaborate across departments.
• Strong communication skills, with the ability to train and support diverse teams.