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Centurion: SHORT TERM INSURANCE ADMINISTRATIVE OFFICER posted by HR Option

Centurion: SHORT TERM INSURANCE ADMINISTRATIVE OFFICER posted by HR Option

Posted on 2025-07-15 00:00:00

Employer HR Option
Category Other Insurance
Location Gauteng  / Centurion

Job Summary

Your Grade 12 Certificate, short term insurance qualification or equivalent as well as:

Experience:

  • Basic computer literacy, including experience with Microsoft Office Suite.
  • Experience in short term insurance underwriting or administration is beneficial.

Language Requirements:

  • Proficient in English and Afrikaans

will enable you to do the following duties: 

Effectively maintaining underwriting standards and providing quality client service:

  • Issuing new policies, renewals, and endorsements on the C360 System
  • Help to prepare new business quotes
  • Underwrite in accordance with standards, policies and procedures
  • Attend to administration and written communication
  • Ensure that all documentation is processed accurately & correctly
  • Ensure documentation is checked and authorised if appropriate prior to dispatch
  • Ensure queries are resolved as per company standards
  • Negotiating renewal terms and preparing the renewal documentation.
  • Ensure renewal reviews are completed timeously
  • Ensure retentions are calculated
  • Request and monitor survey and survey requirements as per laid down procedures
  • Correct unprofitable policies
  • Ensure policies are not overexposed
  • Checking policies before sending to clients
  • Telephone contact with clients when they phone in with queries or amendments/ additional covers
  • Saving all work electronically
  • Service delivery to ensure customer satisfaction
  • Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
  • Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals
  • Participate in the creation of new standards, control systems, and procedures to maintain service delivery.

Processes:

  • Administrative Support and Document Management:
    • Receive and process new leads.
    • Enter and organise details into the system accurately.
    • Generate quotes and ensure they are correctly formatted.
    • Perform general administrative tasks to support the underwriting team.
    • Follow up on any missing or outstanding information.
    • Maintain an organised electronic filing system for all quote records.
  • Compliance and Process Adherence:
    • Follow established protocols and procedures in performing tasks.
    • Ensure adherence to the organisation’s confidentiality and privacy policies.
View Job  Sasolburg: Sales Manager (Insurance) posted by AtripleA recruitment & temps

People:

  • Communication and Interpersonal Skills:
    • Liaise with internal team members and external contacts to ensure a smooth quote process.
    • Provide updates and support to the underwriting department as required.
    • Maintain a high level of professionalism and respect in all communications.

Technology:

  • Continuous Learning and Development:
    • Learn and understand the basics of underwriting and quote generation.
    • Participate in training and development opportunities to improve job knowledge and skills.

Click Go Apply to apply online!


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