Role Responsibilities: Oversee technical infrastructure operations, administration, and reporting. Align with Shared Services Is Strategy for effective integration. Assist with Planning infrastructure growth and capacity development. Establish procedures, policies, and training protocols. Manage maintenance, design, and analysis of infrastructure. Recommend updates to services and standards. Assist with defining and implement IT Disaster Recovery Strategy. Set software, hardware standards, and conduct performance testing. Ensure security maintenance across systems. Handle IT assets, inventory management. Guide Information Systems projects and design delivery. Govern incidents, problems, and change management. Strive for customer excellence and satisfaction. Ensure IT accountability, innovation, and security. Implement and uphold policies, procedures, and risk management. Foster relationships with, clients, and teams. Mitigate risks effectively, Windows Server, Microsoft Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General Support, Backup and connectivity solutions, Networking, Apple Mac (advantageous), Office 365 and Pastel A need to improve on Technical Knowledge to perform work better is a must. General IT Support and AdminRelevant Qualifications / Experience: Brings 6 – 8 years of technical experience. Ability to demonstrate strong leadership skills. Skilled in problem solving and resolution.