Century City: Junior Reservationist posted by Craven Cottage CC

Duties:
 
Making reservations
Ensure accurate records about guests’ bookings, payments, and any additional information that team members might need when interacting with a guest.
Answer reservations calls
Up-selling by informing guests of special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up
You may be required to manage room blocks and all sizes of group bookings.
Actively endeavour to seek and resolve guest complaints
Inform other departments and follow up with regards to special instructions / facilities.
Establish and quote rates within the limits of the authorized rates negotiation procedure.
Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
Report any rate, system discrepancy to the Reservations Manager and all overbookings.
Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
Making sure all internal worksheets are actioned and updated daily
Ensure accurate and detailed capturing of bookings.
Manage any guest feedback to necessary department.
Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
Ensure reservations vouchers have been recorded and allocated correctly.
 
Requirements:
 
Matric & a formal qualification
At least 2 years central reservations experience
Previous Hospitality experience is required
Demonstrable, stable reservations experience within a reputable organisation and have dealt with travel agents, tour operators, and direct guests.
Working knowledge of reservation booking systems. Specific experience in ResRequest preferred but not necessary.
Well spoken, organised, and able to work under pressure.
Quality focussed
Great communication skills, written and verbal
Energetic and friendly personality
A positive and professional attitude